CivicReady Description
During critical situations such as natural disasters, active shooter incidents, evacuations, emergency road closures, pandemics, and terrorist threats, it is essential to issue timely warnings and instructions. Our intuitive messaging platform allows users of all skill levels to swiftly create new messages or select from a variety of pre-written templates tailored to specific events. Automated notifications can be sent through channels like the National Weather Service (NWS), Text/SMS alerts, and messaging APIs. Additionally, the system can automatically translate and distribute messages in as many as 60 languages. Administrators have the flexibility to send alerts from any location and at any time, ensuring that citizens receive urgent notifications directly on their mobile devices. With customizable access settings and dependable hosting, users can rest assured that during emergencies, concerns about system security will be minimized. Furthermore, the platform enhances communication efficiency, ensuring that vital information reaches those in need without delay.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great until... Date: Jan 21 2022
Summary: This was several months ago. From what I understand, things have not gotten any better. Their support is awful and the sales team is very unethical. Everyone should be fired. I have never dealt with a company that literally dropped the ball at every single turn. I mean if they could have screwed it up, they did. I would run as far as you possibly can.
Positive: When we first signed up they were using a Whitelabel version of regroup mass notifications. This was not known to us until they switched to a different platform and that's when everything went south.
Negative: The new platform they were using was a barebones version of what we once had. It was basically useless. Their support was nonexistent. In fact, you called the support number and got a generic message that would hang up. You couldn't even leave a message. Emails were returned stating the email address did not exist. The sales team lied to us multiple times throughout the process. They were reluctant to let us out until we threatened legal action.
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