Cisco Webex Calling Description

A complete business phone system in the cloud. Webex Calling allows you to make and receive calls from any device and anywhere, all without having to manage it. A business phone service that is tailored to your business's needs. With a full range of cloud calling features, you can make calls to your business phone number from anywhere and on any device. You can manage all your services, users and security from one place, without the need for a physical business phone system. Webex Calling comes with security built-in. It doesn't require you to update settings to keep your data safe. Call extension numbers, direct-inward dialing (DID), numbers, directory URLs (email addresses), and directory-based dialing. You won't miss an important call thanks to features such as shared lines, hunt group, call waiting/resume, pickup and forward, do not disturb, and transfer.

Integrations

API:
Yes, Cisco Webex Calling has an API

Reviews - 5 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Cisco
Year Founded:
1984
Headquarters:
United States
Website:
www.webex.com/suite/enterprise-cloud-calling.html

Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online

Cisco Webex Calling Features and Options

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Cisco Webex Calling User Reviews

Write a Review
  • Name: Laura P.
    Job Title: Director of IT
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Cisco Webex Calling Has Been Reliable and Simple to Use

    Date: Sep 11 2024

    Summary: The experience I have with Cisco Webex Calling is super amazing.
    I love how friendly Cisco Webex Calling has been.

    Positive: I am impressed by the reliability and ease of use of Cisco Webex Calling.
    Cisco Webex Calling has powerful features that makes cloud calling efficient.

    Negative: I do not have any reasons to dislike Cisco Webex Calling.
    Cisco Webex Calling has been flawless.

    Read More...
  • Name: Shristi B.
    Job Title: Software developer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great calling application

    Date: Mar 11 2021

    Summary: Cisco Webex calling application is a great software for business meeting and calling. I am attending all my meeting on this application since covid pandemic.

    Positive: Great software for calling and meeting.
    Easy to connect and hold a large number of people.
    Great way to send files and show project.

    Negative: Sometime stop working and audio get disconnected.
    Rest everything works great.

    Read More...
  • Name: Kelly I.
    Job Title: Sales Director
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The best way to receive and make business calls.

    Date: Sep 13 2024

    Summary: In our real estate company, it is very important that we have a system of business calls, totally stable, since constantly and daily new clients, contact us through our business phone number for the request of some property or to sell some of their properties, that is why we made use of this platform, when we started in our company, since we noticed that it was a quite proportional service so that our clients could contact us in a much more direct way, With the Webex Calling service I have not only had direct communication with each of the potential customers that contact me daily, but I have also had the ability to add new tickets depending on the call I receive, I have also been able to transfer calls to my partners or put calls on hold, I was also able to establish a virtual receptionist that helped me to serve new customers. This platform was key for our company to grow quickly, since what our potential clients admire the most about our real estate company is that we have given them a primordial attention and in a matter of seconds, since each client was able to contact us through our phone number within this platform and we were able to attend them virtually in a few seconds. I am very grateful to Webex Calling for allowing me to establish direct calls with my clients for more than two years, currently we do not use it but it was very noticeable the positive result that Webex gave me.

    Positive: Webex Calling has become a satisfactory service for us, mainly because of the autonomy it has proven to have when working as a business calling system, one of the main features that I liked about this platform is the way in which it is able to receive international calls from any location, and from any device, with the help of this platform, I have been able to configure default devices so I can receive notifications every time I have a new call coming in, so I can answer a new call from my mobile device or from my work area computer, another feature that I liked is that this platform allows me to transfer calls to other partners, put a call on hold, I can pause a call from my mobile device or from my work area computer, so I can answer a new call from my mobile device or from the computer in my work area, another feature that I liked is that this platform allows me to transfer calls to other partners, put a call on hold, I can pause within a call and resume it in a few minutes, in addition, I can also use the virtual receptionist service, in order that automated messages are generated for customers who call us to our business number, this receptionist system is what I liked the most, because it allows me to welcome new customers in the call system. Also important is the excellent communication system that this platform provides me with, as it allows me to communicate via live chat with all my colleagues, within my company, this allows me to send new information and transfer new calls to my active partners. In general, I have really liked this platform because of the usefulness it has to receive calls simultaneously and assign new calls to my partners, this allows me to give primary attention to each of the potential customers that communicate with us through the business phone number.

    Negative: This platform is incredible to be implemented in any type of company that needs a business telephony system, I recommend it without a doubt because it provides a system for receiving calls and call management, without any technical error, this platform has not presented any type of failure during the time I used it, it is a platform that generates utility in the system of business calls.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Marketer
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good features

    Date: Feb 25 2021

    Summary: Overall it is an okay experience. The lobby feature needs improvement and camera quality is poor. Useful otherwise.

    Positive: Cisco Webex has nice features and a good interface. It is nice for doing formal setup video conferences.

    Negative: The waiting interface is not fine. It disconnects automatically.

    Read More...
  • Name: Avinash D.
    Job Title: Consultant
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The Best Tool to Make Conference Calls

    Date: Mar 07 2022

    Summary: Overall, I have had a positive experience using Cisco Webex Calling. The feature set is comprehensive and the platform is easy to use. The only drawback is that call quality can be inconsistent at times.

    Positive: There are many things to like about Cisco Webex Calling. The first is that it is a very reliable system. Calls always connect, and the sound quality is always good. This is because Cisco invests a lot in their network infrastructure. Additionally, Cisco Webex Calling is very user-friendly. It is easy to set up and easy to use. This makes it a great system for both personal and business use. Finally, Cisco Webex Calling is affordable. It is priced competitively with other leading VoIP providers.

    Negative: The main thing I didn't like about Cisco Webex Calling was that it was difficult to use. It was not very user-friendly and I had a lot of trouble figuring out how to use it.

    Read More...
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