Cisco Unified Contact Center Description

Cisco Unified Contact Center Express offers a robust, secure, and versatile software solution for managing contact centers with up to 400 agents and interactive voice response (IVR) capabilities, making it simple to deploy and oversee. This versatile omnichannel platform is particularly well-suited for both formal and informal contact centers of small to medium size. Its user-friendly interface for agents and supervisors supports API integrations, allowing for the customization and consolidation of daily tools into a single workspace application. By utilizing post-call IVR, email, and web intercept surveys, businesses can efficiently gather customer feedback. Supervisors receive valuable insights into agent performance and can identify areas that need enhancement, fostering continuous improvement. The platform enables engagement with customers across multiple channels through a single, streamlined contact center agent desktop that handles inbound voice, outbound voice, outbound IVR, and digital communications. Additionally, it offers a flexible and agile management approach that simplifies the oversight of software licenses throughout the organization, ensuring a seamless operational experience. Overall, this solution is designed to enhance customer interactions while optimizing the performance of contact center operations.

Cisco Unified Contact Center Alternatives
CallTools Reviews
CallTools
(449 Ratings)
Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
Learn more
Local Measure Engage Reviews
Local Measure Engage
(16 Ratings)
Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
Learn more
Squaretalk Reviews
Squaretalk
(192 Ratings)
Communication is made possible by flexibility. Squaretalk connects 100's leading business applications, creating unique hubs for call centers around the world. Built to integrate. Cloud contact center that combines speed, flexibility, and ease of integration. Predictive dialer technology which feeds and improves contact center efficiency. Interact. Interact with leads from any device or app. Automate. Create and deploy custom workflows in an interactive workshop. Remote and physical workplaces. Our vision and culture have always been about flexibility and the ability to work from anywhere. This was proven by the Covid-19 pandemic. It has also shown that even when working remotely, we must ensure that individuals and teams can deploy quickly in a distributed, localized environment.
Learn more
net2phone Reviews
net2phone
(3 Ratings)
net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide. With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.
Learn more

Integrations

API:
Yes, Cisco Unified Contact Center has an API
View Integrations

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Cisco
Year Founded:
1984
Headquarters:
United States
Website:
www.cisco.com/c/en/us/products/contact-center/unified-contact-center-express/index.html

Media

Play Video Cisco Unified Contact Center Screenshot 1 Cisco Unified Contact Center Screenshot 2 Cisco Unified Contact Center Screenshot 3
Recommended Products
Passwordless Authentication and Passwordless Security Icon
Passwordless Authentication and Passwordless Security

Identity is everything. Protect it with Duo.

It’s no secret — passwords can be a real headache, both for the people who use them and the people who manage them. Over time, we’ve created hundreds of passwords, it’s easy to lose track of them and they’re easily compromised. Fortunately, passwordless authentication is becoming a feasible reality for many businesses. Duo can help you get there.
Get a Free Trial

Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Online Support

Cisco Unified Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cisco Unified Contact Center User Reviews

Write a Review
  • Previous
  • Next