Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Nummi
Nummi serves as a smart, tailored AI assistant aimed at boosting productivity and optimizing workflows. It includes capabilities like automated task management, customized memory and user preferences, and effective collaboration tools. Individuals can establish daily task goals, outline project phases, derive insights for informed decision-making, and monitor their progress toward various objectives. With its flexible personas and brainstorming features, Nummi also enhances creative initiatives. By embedding itself within team chat platforms, it promotes immediate brainstorming, strategic planning, and execution, thus proving to be an adaptable resource for both personal and group projects. Overall, Nummi transforms the way users approach their work, making it more efficient and engaging.
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Cisco Umbrella
Are you enforcing acceptable web use in accordance with your internal policies? Are you required by law to comply with internet safety regulations like CIPA? Umbrella allows you to effectively manage your user's internet connection through category-based content filtering, allow/block list enforcement, and SafeSearch browsing enforcement.
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