Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Social Intents
Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom.
Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense.
No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
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Sawal AI
SawalAI enables websites to incorporate tailored AI chatbots designed to address a range of functions such as customer service, lead acquisition, and responding to inquiries prior to sales. These chatbots utilize the specific content from your website or uploaded documents to provide precise responses to users. With a straightforward integration process and the ability to customize, SawalAI offers the chance to enhance your website in a matter of minutes.
Notable features include the ability to gather information from various sources like documents, websites, and sitemaps; a customizable design that fits your brand's aesthetic; and reliance on advanced models such as GPT-4 for delivering accurate information. Additionally, after uploading your content, the chatbot can be published quickly, often within minutes. Users can also take advantage of a preview mode to test out modifications and chat functionality before going live. Furthermore, you can refine the bot's responses by reviewing and adjusting past interactions, and there's an option to remove SawalAI branding for a monthly fee, allowing for a fully bespoke experience. Ultimately, SawalAI ensures you have a highly adaptive and responsive chatbot that meets your business needs.
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WebAgent
WebAgent.ai provides a user-friendly no-code platform designed for the development of tailored AI-driven chatbots, significantly boosting customer support and engagement on websites. Users can train these chatbots using documents or content from their sites, which guarantees that the responses are relevant to specific inquiries. The platform supports customization of the chatbot's appearance to ensure it matches the branding of the business. Chatbots can be equipped with targeted instructions to enhance interactions for various purposes, including customer support, sales, and onboarding. All conversations are archived for analysis, which helps in improving strategies and product offerings. Furthermore, the chatbot aids in lead generation by gathering contact details and contextual data from discussions. WebAgent can also act as an internal knowledge repository, making company information more accessible and organized. Overall, the platform is designed to meet diverse business needs while providing a seamless user experience.
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