CallWatchPro Description

7twenty's CallWatchPro promotes a customer-oriented culture. Call Watch Pro is designed for companies that handle service and sales calls but don't have a formal call center. It reduces the need for managerial resources and increases customer satisfaction. Call Watch Pro allows managers to monitor all customer-facing employees according to current KPIs and provides real-time insights. This allows them to continuously improve customer service and internal communications. This results in a dramatic decrease in recurring conversations and an increase in organizational and financial efficiency.

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Company Details

Company:
7twenty
Year Founded:
2007
Headquarters:
Israel
Website:
callwatch.pro/
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Media

Real-Time Dashboard Example

Real-Time Dashboard Example

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Product Details

Platforms
Linux
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours

CallWatchPro Features and Options

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

CallWatchPro User Reviews

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