Cahoot Reviews

Summary: Working with Robert Klouda and the Cahoot team has been an exceptional experience from both an operational and strategic standpoint.

Robert demonstrates a high level of professionalism, responsiveness, and technical understanding of modern fulfillment systems. His ability to clearly communicate integration steps, shipping workflows, and performance expectations makes the onboarding process seamless. He operates with precision and transparency—two qualities that are critical when entrusting a partner with order fulfillment and customer experience.

Positive: The Cahoot platform itself offers significant advantages for growing brands. Its distributed fulfillment network allows for optimized shipping zones, reduced transit times, and lower shipping costs. The technology integrates smoothly with Shopify and other e-commerce systems, creating automated order routing that minimizes manual intervention and operational friction.

Key Upsides of Using Cahoot:

Scalable Distributed Fulfillment Network – Enables faster delivery by routing orders to strategically located warehouses.

Seamless Shopify Integration – Automated syncing of orders, tracking, and inventory.

Cost Efficiency – Competitive shipping rates through zone optimization and carrier leverage.

Inventory Transparency – Real-time visibility across locations.

Operational Flexibility – Ideal for brands preparing for retail expansion or increased online volume.

Professional Account Management – Direct access to knowledgeable support and implementation guidance.

Negative: 1. Learning Curve During Onboarding

For teams transitioning from in-house fulfillment or a traditional 3PL, the work order system can require an adjustment period. Understanding routing logic, warehouse selection, and status tracking may take initial training.

Impact: Temporary operational friction during setup and process alignment.

2. Dependency on Distributed Network Standards

Because Cahoot utilizes a network of partner warehouses, consistency in packaging standards, labeling nuances, and handling preferences may require clear SOP documentation to ensure uniform brand presentation.

Impact: Brands with highly specific packaging or luxury presentation requirements must invest time in detailed work order instructions and quality checks.

3. Communication Flow Across Multiple Locations

Work orders routed across different fulfillment nodes can introduce additional communication layers compared to a single in-house warehouse.

Impact: Resolution times for exceptions (damaged goods, special handling requests, last-minute edits) may be slightly longer if coordination is required across facilities.

4. Limited Physical Control

Brands accustomed to physically walking their warehouse floor lose direct oversight. All pick/pack accuracy, adjustments, and special instructions must be managed digitally through work orders.

Impact: Requires strong system trust and detailed documentation.

5. Custom or Non-Standard Fulfillment Requests

Highly customized kitting, bundling, or last-minute promotional inserts may require additional setup or manual work order coordination.

Impact: More complex campaigns may need advanced planning to ensure seamless execution.

6. Platform Reliance

Because work orders are system-driven, any integration issues (API sync delays, inventory mismatches, or data mapping errors) can temporarily disrupt fulfillment flow.

Impact: Requires consistent system monitoring and reconciliation processes.

Professional Framing Conclusion

None of these challenges are uncommon in distributed 3PL environments. Most are operational considerations rather than structural weaknesses. With proper SOP documentation, clear packaging standards, and proactive communication, Cahoot’s work order system can operate efficiently at scale.

Summary: Overall a very good experience. Strong support and smooth integration help saved us time and reduced setup stress. It helps us focus more on running our business.

Positive: Helpful onboarding and very responsive support. Chat and email answers are quick and clear. Integration and EDI setup were much easier than expected.

Negative: Nothing major so far. A few steps during initial setup needed clarification, but support answered quickly through chat and email.

Summary: Cahoot is very knowledgeable around Amazon's Seller Fulfilled Prime program. Having distributed inventory is opening up huge sales opportunities for me.

Positive: I use Cahoot's logistics services to help maintain my Amazon SFP metrics. I maintain distributed inventory via Cahoot warehouses. Works well!

Negative: The billing procedure is a little confusing, and removing inventory is an arduous process, worse than FBA. Fortunately, removing inventory is not a routine task.

Summary: Awesome! The founder of Cahoot has 20+ years of experience in the industry, and they're building a great network of partners.

Positive: Cahoot's founder and team are fantastic. You can tell they really care. It's great to see a business tell you the truth instead of just trying to close the deal.

Negative: It's no fault of Cahoot, but their solution doesn't fit every e-commerce business. What's great about Cahoot is that they'll tell you if they're a good fit for your business.

Summary: Onboarding with Manish was outstanding overall—he provided clear guidance, proactive support, and tailored solutions that made the entire process smooth and highly effective.

Positive: We had the absolute pleasure of working with Manish Chowdhary during the critical early stages of launching our luxury apparel line, and his leadership has been nothing short of exceptional. As Chief Solutions Architect at Cahoot.ai, Manish was instrumental in guiding us through the onboarding process with clarity, precision, and unwavering dedication.

From our first call, it was clear that Manish brings a rare combination of deep operational expertise and strategic insight. His ability to translate complex logistical frameworks into actionable, startup-friendly solutions gave us the confidence to choose Cahoot as our official 3PL carrier. In a space where timing, accuracy, and brand presentation are everything, especially for luxury, Manish and his team delivered an onboarding experience that felt tailored, intelligent, and scalable from day one.

What truly set Manish apart was his instructional intelligence — the way he anticipated our questions before we even asked them, customized the Cahoot platform to our needs, and ensured every detail was aligned with the premium experience our brand promises. His responsiveness, patience, and consultative approach made what could have been a daunting logistics setup feel like a natural extension of our own team.

Thanks to Manish’s guidance, we’ve hit the ground running with a streamlined fulfillment infrastructure that’s built to scale, without compromising our luxury standards.

We’re beyond grateful for his partnership and proudly recommend Manish and Cahoot to any brand seeking a future-ready logistics solution, led by a true visionary.

— Siragusa Luxury Apparel Startup Team

Negative: There were absolutely no cons throughout the onboarding process—everything was seamless, efficient, and exceeded expectations.

Summary: Our overall experience with Cahoot has been positive. It’s a smart solution for scaling nationwide eCommerce fulfillment, especially for standard, fast-moving SKUs. Their platform helps us offer faster shipping without dramatically increasing costs. It's not a perfect fit for every brand or SKU type, but if you need fast shipping and cost-effective fulfillment, it’s worth trying out. Their team has been responsive and open to feedback, which we really appreciate.

Positive: Cahoot has been a great partner for expanding our fulfillment capabilities. Their peer-to-peer shipping model is unique and helps us tap into a larger network of warehouses, which is especially valuable for nationwide 1- or 2-day delivery. The integration with major eCommerce platforms like Shopify and Amazon was straightforward, and the team was helpful during onboarding. The cost savings compared to traditional 3PLs or carrier rates are noticeable, and the platform continues to improve.

Negative: While the concept is innovative, it’s not always ideal for highly customized packaging or branded experiences. The control over how orders are packed can be limited depending on which partner fulfills the order. Also, support response times can sometimes vary depending on the issue.

Summary: Support is responsive and knowledgeable, empathetic and pretty quick. Highly recommended for online sellers

Positive: The only solution I’ve come across that combines the best of distributed multi-warehouse shipping software with optional outsourced fulfillment services. We can ship from our two warehouses plus we can tap into Cahoot’s network of facilities to power affordable 1-day and 2-day delivery for all our DTC orders. The software just works and has reduced our headcount by TWO in our operations. It’s been a huge help in cutting costs and improving customer satisfaction while working with fewer staff.

Negative: No warehouses in China or Asia as of now.
Support only provided in English, we have few staff that is not fluent in English but we can manage via tickets and knowledgebase

Summary: Cahoot has been an incredible partner to my business. I own and operate a 3PL in Los Angeles, and our partnership has truly been a win for both sides. Their team is easy to work with, highly responsive, and consistently flexible, which makes collaborating with them a great experience

Positive: Flexible to work with, easy to communicate with, can scale very fast and fill up your warehouse with ease

Negative: I really enjoy working with them you must be ready and able to receive a good amount of inventory

Summary: Easy onboarding and integration with Shopify, including some custom functionality. Minor feature deficiencies made up for by the overall gains in efficiency and cost savings. Note, order volume must be at a certain level to justify the platform costs, which are not unreasonable.

Positive: Very efficient warehousing & shipping service that helps our company save money on order fulfillment and postage costs. Quick shipping of all orders and confident that we are getting the best postage rates due to geographically optimized shipping. Automatic billing and realtime inventory availability.

Negative: Some reporting tools are a little tricky to figure out at first. Orders and shipments can be split apart, but no ability to manually combine orders or edit order contents before shipping. Virtual bundles are not supported.

Summary: Cahoot has been a fantastic solution for my eCommerce business. Shipping is faster, costs are lower, and the platform is easy to use. Once everything was set up, fulfillment became almost hands-off, and my customers noticed the improved delivery times. Their support team is also great—always responsive and helpful. Overall, it’s been a smooth and reliable experience, and I’d definitely recommend it to other sellers looking to streamline their shipping process.

Positive: Cahoot has helped me save money on shipping while improving delivery speed. The platform is user-friendly, integrates easily with my eCommerce store, and automates a lot of the fulfillment process, making my life much easier. Their customer support is also excellent—responsive, knowledgeable, and always willing to help optimize my setup.

Negative: There’s a bit of a learning curve when getting started, but once everything is set up, it runs smoothly with minimal effort.

If you want to cut shipping costs and speed up deliveries without the hassle, Cahoot is a great choice!

Summary: Excellent 3PL - Very accurate shipping updates and great support team If you are looking for a good 3PL - these guys are great. Highly recommended.

Positive: The integration is pretty straightforward and orders get shipped out very quickly. Customer support is always there to help with an open ticket. Great team.

Negative: Payments are done weekly, which can cause a little bit of cash flow challenge. But they are open to work with you.

Summary: Has really helped our shipping efficiency and reduced employee head count in shipping department. Much better option than Amazon FBA for us.

Positive: Cutting edge software that enables business the ability to partner with multiple distribution centers.We found Cahoot when looking for partners who offer Amazon Seller Fulfilled Prime capabilities. Additionally we found Cahoot was one of the only 3PLs that let you utilize your own warehouses in addition to their network. Once everything is setup correctly, the software automates shipping by location and price. Another great thing about Cahoot is the potential to become part of their network if you have excess warehouse space and can ship per their requirements and your location expands their network effectively.

Negative: Like all new software's , setup takes time and effort. I recommended putting in the upfront effort setting up all SKUs and box configurations correctly first time.

Summary: Amazing experience from onboarding to daily support and handling- Very happy and satisfied- Great for our amazon and online business

Positive: Cahoot has been a life saver for our business. Their shipping is accurate and FAST. Easy integration and fantastic support from their staff.

Negative: None- So far we have had no issues and continue to utilize their services

Summary: The integration with Amazon Seller Central is seamless, making our operations smoother than ever. Jeremy, our account manager, has been incredibly professional, courteous, and helpful, especially with one of our troublesome SKUs. He even offered creative solutions to save us money and improve efficiency.

Positive: Submitting work orders and managing inventory has been seamless, and whenever we had questions, the Cahoot team responded quickly.

Negative: Initial onboarding can be a bit overwhelming, there are many videos to watch but they make them very self-explanatory.

Summary: Overall they are a great 3PL partner. As a new brand they helped us through the full process from start to finish. Very pleased.

Positive: Their customer support is awesome. Super helpful when you need them. The Onboarding is pretty easy for Shopify. Most of all, their shipping times and accuracy is incredible.

Negative: I wish the inventory from their site would talk to Shopifys' system to show real time inventory.