Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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AI Agents can’t manage your network without context. NetBrain delivers it.
NetBrain provides a proven, safe path to Agentic NetOps, backed by an AI-powered platform informed by network context, real customer outcomes, and enterprise network expertise.
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ICONICS' Intelligent Building Software (IBSS)
Plug and play a variety of emerging and existing technologies into the IBSS Digital Twin. We empower you to choose the best-in-class sensors, systems and apps that fit your needs and work style through open APIs, pre-built connections, and interoperable protocols. You can make your own decisions and avoid vendor lock-in. IBSS unifies all spatial and static data into a single digital twin that is secure and centralised. IBSS twin offers apps, workflows and analytics that will help you do your best work. You can create healthier, more inclusive, and more environmentally-friendly buildings. The IBSS platform can help achieve your ESG goals, whether it's carbon reporting or energy efficiency, water quality, waste management, water quality, or carbon reporting. Each building is unique, but IBSS allows modular systems to be deployed quickly and at scale.
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Secure
Secure is a cutting-edge platform tailored to address the evolving needs of facility management, equipping landlords and property managers with real-time insights that facilitate informed decision-making. Centered around Data Analytics, Digital Twin technology, and ESG principles, Secure effectively gathers, organizes, and oversees a vast array of information, presenting it in a user-friendly manner.
By compiling data from various building systems, Secure offers comprehensive reports that shed light on critical factors such as energy usage, occupancy rates, and sanitation practices.
The platform's digital twin feature creates a 3D representation of your building, granting facility managers unparalleled visibility into operations and maintenance in real time, ultimately enhancing efficiencies and boosting overall performance.
Additionally, Secure simplifies the path towards achieving net-zero carbon emissions by employing intelligent technology to monitor energy consumption, allowing for a complete overview of all properties managed through the platform. With Secure, users can not only streamline their operations but also contribute to sustainable practices in facility management.
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