CSG Customer Data Platform Integrations

Although companies have the data to understand and serve their customers well, few companies can draw insights from that data. Even fewer companies can use these insights to personalize customer experiences in real-time. Even fewer, the customer engagement leaders, can scale this real-time personalization across multiple channels, journeys, and business lines. Be a leader in customer engagement worldwide. Our unified cloud engagement platform, CSGXponent™, allows you to leverage your existing data, technology, and communication channels to create exceptional experiences. Xponent combines a robust customer platform, industry-leading customer journey orchestration, analytics, and proven omnichannel communication into one solution. Xponent enables companies to deliver proactive, personalized and predictive customer interactions that improve business outcomes and reduce risk.

Soft-ex provides interactive billing communication solutions for B2B and B2C to help Digital Service Providers improve customer experience, reduce billing costs and improve customer care. We deliver innovative UC Analytics solutions for UC providers and enterprise clients to optimize infrastructure, performance and costs. Our solutions provide tangible results through consolidation and leveraging of existing billing (CSG Amdocs Netcracker etc.). Microsoft Teams, Cisco HCS/WebexCalling (Zoom, Mitel, Avaya etc.) and UC platforms. As an approved technical partnership with UC market-leaders, we also provide differentiated value to SBC's Resellers in response to demand from enterprise clients. We seamlessly integrate with all systems, whether you are replacing or implementing them. This allows us to provide the important touchpoints of billing communication and collaboration analytics to your customers.