CSG Assure Description

Many current operators still rely on outdated methods of testing their end-to-end quality, primarily using passive monitoring and addressing issues reactively rather than proactively. Although this strategy may have sufficed in earlier times, changing customer expectations have made enhancing user experience essential for ensuring satisfaction, loyalty, and revenue generation. With CSG Assure, you can monitor quality proactively from the network all the way to the end user. This solution aids carriers in safeguarding their margins through guaranteed CLI delivery and other vital quality attributes. Additionally, CSG Assure caters to SMS aggregators that require prompt and accurate SMS delivery, as well as mobile operators striving to offer an impeccable experience for customers while traveling internationally. By leveraging our network operations center, you can benefit from comprehensive service level monitoring around the clock, ensuring all aspects of your service are optimally managed and maintained. This approach not only streamlines operations but also enhances overall customer trust and satisfaction.

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Company Details

Company:
CSG
Year Founded:
1994
Headquarters:
United States
Website:
www.csgi.com/portfolio/digital-wholesale/assure/

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Business Hours
Online Support

CSG Assure Features and Options

VoIP Monitoring Software

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

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