Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.
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Securden Password Vault is an enterprise-grade password management solution that allows you to securely store, organize, share, manage, and keep track of all human and machine identities. With a sleek access management system, Securden lets your IT teams share administrator credentials and effectively automate the management of privileged accounts in your organization. Securden seamlessly integrates with industry solutions like SIEM, SAML-based SSO, AD, and Azure AD among others to provide a smooth deployment in any organization. With Securden, organizations can rest easy as all their sensitive data is protected with strong encryption methods and supported by a robust high availability setup. Securden offers drilled-down granular access controls that allow users to grant access to accounts without revealing the underlying credentials in a just-in-time fashion. Securden Password Vault can be deployed both on-premise for self-hosting and on the cloud (SaaS).
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Bravura Safe
Bravura Safe serves as a zero-knowledge manager for secrets and passwords, providing a centralized, consistent, and secure way to handle decentralized passwords and sensitive information, relieving employees of this burden. This innovative solution enhances existing password management tools that organizations typically utilize. Drawing on two decades of expertise from Bravura Security in enterprise cybersecurity, Bravura Safe enables employees to securely transmit time-sensitive passwords for new accounts, encryption keys for files, or even entire documents without the risk of leakage or interception, all while only needing to remember a single password to access their Bravura Safe. The increasing danger posed by organizational insiders who may be incentivized to facilitate cyberattacks, coupled with the widespread poor management of passwords and secrets by individuals, has raised significant alarm among cybersecurity professionals. As IT departments have concentrated on establishing robust SSO, password management, identity control, and privileged access solutions, the surge in remote work has led to an unprecedented rise in shadow IT practices, adding another layer of complexity to security challenges. Organizations must adapt to this evolving landscape to safeguard their sensitive information effectively.
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FastPass SSPR
FastPass strengthens user protection against identity theft. The integration of FastPass SSPR and FastPass IVM within FastPass Enterprise enhances productivity for both end-users and help desk support, concurrently serving as a defense against social engineering threats aimed at the service desk.
To thwart password theft at the help desk, a secure IT workflow is imperative. FastPass IVM, available as a certified cloud or on-premises solution, delivers dynamic and contextual verification. Tailored to specific user groups based on security policies, this solution leverages insights into the user's device usage and multi-factor authentication (MFAs), establishing a secure defense against hacker attempts.
FastPass SSPR presents an advanced self-service solution for password resets and unlocks. Seamlessly accommodating passwords from AD, Entra, SAP, IBM, Oracle, LDAP, and other systems, it ensures a secure approach to user authentication. MFA and manager approval for verification in addition to Q/A. Password reset for WFH users with local password cache update.
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