BlackBerry Protect Reviews

Summary: Working with Blackberry reps is a pleasure - they are decent, behave like actual human beings and very responsive. Not once did I ever get the RTFM vibe from them.

After a 1 week setup period where the product was just watching files, it was trained up well enough that I only have to address an unknown file (usually a false positive) maybe once every 2 weeks. Sometimes longer. I check in on it every day, so I can say that the post-onboarding period is mostly absent of new unwanted hobbies. I also cannot understate how nice it is that the installation, upgrading and removal of the engine is dependable - I HATE having to reimage a computer because AV failed to update.

Positive: Straightforward interface - it's easy to navigate.
Clients get updated rules quickly. Usually in 5 minutes or less.
Installation, engine upgrade and uninstallation always worked for me - never failed once.
Works on older OS's.
Used AI-based detection LONG before it was cool.
Fastest of all engines tested for boot time. Browser load time was less fast, but still acceptable.
Has an on-prem edition that works great for air-gapped networks.
Great support.

Negative: They are slow to release updates for new Mac OSX and M-chip native compatibility. Works fine with Rosetta however.
They don't have a lot of extra add-ons that you might be able to get with Crowdstrike or SentinelOne.