
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Highcharts, a Javascript-based charting library, makes it easy to add interactive charts and graphs to web or mobile projects of any size.
Highcharts is used by more than 80% of the 100 biggest companies in the world, as well as thousands of developers from a variety of industries, including finance, publishing, application development, and data science.
Highcharts is in active development since 2009. It remains a favorite among developers due to its robust feature set and ease-of-use documentation, accessibility features and vibrant community.
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AWS HealthOmics
Efficiently merge the multiomic information of patients with their health records to provide more tailored care solutions. Implement specialized data repositories to facilitate extensive analyses and foster collaborative research initiatives on a population-wide scale. Expedite research processes by leveraging adaptable workflows and comprehensive computational tools. Ensure the safeguarding of patient privacy through adherence to HIPAA standards, complete with robust data access and logging mechanisms. AWS HealthOmics empowers healthcare and life science organizations, along with their software collaborators, to securely store, retrieve, and analyze diverse omics data, such as genomic and transcriptomic information, ultimately yielding valuable insights that enhance health outcomes and propel scientific advancements. Manage and evaluate omics data for extensive patient cohorts to discern how variations in omics relate to phenotypic expressions within the population. Develop consistent and accountable clinical multiomics workflows designed to minimize turnaround times while boosting efficiency. Seamlessly incorporate multiomic assessments into clinical trials aimed at evaluating new therapeutic candidates, thereby enhancing the overall drug development process. By harnessing these innovative approaches, organizations can ensure a deeper understanding of patient health and contribute to groundbreaking research findings.
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Aspect Analytics
Aspect Analytics provides a spatial multi-omics platform designed for collaborative and interdisciplinary data analysis and management, catering to research teams engaged in drug development, biomarker discovery, pathology analysis, and more. This innovative platform empowers transformative research and enhances collaboration by aggregating multi-omics data into a unified, interactive interface. Users can overlay various spatial omics measurements in a single visualization, allowing for simultaneous insights. Our solution integrates data from all spatial multi-omics assays, ensuring that you derive the necessary insights efficiently. You can securely store and manage vast amounts of data, with the ability to access it from anywhere at any time. The platform is designed for scalability, enabling you to customize your data infrastructure based on specific requirements. It supports the integration of spatial biology data from a variety of technologies and vendors, regardless of the format of the data. Furthermore, you can establish automated workflows to conduct comprehensive analyses on extensive datasets concurrently, thus enhancing the efficiency and effectiveness of your research endeavors. This capability not only streamlines the research process but also fosters innovation across disciplines.
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