QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Highcharts
Highcharts, a Javascript-based charting library, makes it easy to add interactive charts and graphs to web or mobile projects of any size.
Highcharts is used by more than 80% of the 100 biggest companies in the world, as well as thousands of developers from a variety of industries, including finance, publishing, application development, and data science.
Highcharts is in active development since 2009. It remains a favorite among developers due to its robust feature set and ease-of-use documentation, accessibility features and vibrant community.
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DNAnexus Apollo
DNAnexus Apollo™ enhances the efficiency of precision drug discovery by fostering collaboration that extracts valuable insights from omics data. The process of precision drug discovery involves the aggregation and examination of vast amounts of omics and clinical information. These extensive datasets serve as valuable assets; however, many traditional and custom-built informatics tools struggle to manage their intricacies and scale. Additionally, the effectiveness of precision medicine initiatives can be hindered by fragmented data sources, inadequate collaboration tools, and the challenges posed by complex, evolving regulatory and security demands. By enabling scientists and clinicians to jointly investigate and interpret omics and clinical data within a unified framework, DNAnexus Apollo™ bolsters precision drug discovery efforts. This platform, which is powered by a resilient and scalable cloud infrastructure, facilitates the seamless and secure sharing of data, tools, and analyses among peers and collaborators, regardless of whether they are nearby or across the globe. Ultimately, Apollo not only streamlines the data-sharing process but also enhances the overall collaborative experience in the pursuit of innovative drug discoveries.
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Correlation Engine
Correlation Engine serves as an engaging omics knowledgebase designed to situate private omics data within a rich biological framework alongside meticulously curated public datasets. Recognized as one of the most extensive biological databases globally, it offers life science researchers unparalleled access to an immense collection of high-quality whole-genome analyses, complemented by powerful scientific tools. This knowledgebase fosters groundbreaking discoveries by enabling the exploration of billions of data points sourced from standardized whole genome study analyses. It features an array of applications tailored for discerning biological context, a continuously expanding library of curated datasets, and versatility across various species and multi-omic datasets. Users can navigate through an intuitive graphical user interface that facilitates guided workflows, one-click applications, and application programming interfaces (APIs). By streamlining the transition from omic data to actionable insights, researchers can tap into over 25,000 multi-omics studies derived from more than 250,000 unique signatures that have undergone reanalysis, thereby enhancing their research capabilities even further.
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