Benchmark Intelligence Description

Benchmark Intelligence offers a platform for customer feedback and surveys via SMS, specifically designed for physical retail establishments. Our innovative system gathers insights through automated, intelligent text surveys. Additionally, we enable two-way SMS communication, allowing businesses to connect with dissatisfied customers and enhance their overall experience. This proactive approach ensures that concerns are addressed promptly, fostering better customer relationships.

Pricing

Pricing Starts At:
$50 to 100 per month

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Benchmark Intelligence
Year Founded:
2021
Headquarters:
United States
Website:
usebenchmark.com

Media

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Product Details

Platforms
Windows
Mac
iPhone App
iPad App
Types of Training
Live Training (Online)
Customer Support
Live Rep (24/7)
Online Support

Benchmark Intelligence Features and Options

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

SMS Survey Software

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Benchmark Intelligence User Reviews

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