BS&A Online Description

BS&A Online is a suite of digital services that provides users with 24/7 access to local government resources from any location. It facilitates secure interactions among realtors, title companies, appraisers, contractors, local citizens, and municipal staff. The platform includes BS&A Online – Community Development, which streamlines essential processes within building departments, notably through features like Online Inspections and Online Permit Applications. Furthermore, BS&A Online – Employee Self Service empowers employees to oversee various aspects of their employment, including past paychecks and general information, while also enabling them or their supervisors to submit timesheet entries online. Additionally, BS&A Online – Financial Services offers comprehensive access to financial reports from any location at any time, ensuring transparency and efficiency. Overall, BS&A Online significantly enhances communication and operational efficiency across local government functions.

Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
BS&A Software
Year Founded:
1987
Headquarters:
United States
Website:
www.bsasoftware.com/solutions/bsaonline/

Media

BS&A Online Screenshot 1
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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

BS&A Online Features and Options

Municipal Software

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

BS&A Online User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Retired Business Analyst
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Not user friendly or stable, blame municipality for basic lack of continuity directly attributable to poor UI

    Date: Jun 01 2026

    Summary: - unstable as in frequently tells me I’m no longer signed in while navigating between menu options.
    - gives conflicting messages saying your records are “unavailable, unavailable, unavailable but to the right is a button half hidden by the “How can I help you Today?chat bot widget. There is actually records available in-spite of deceptive “unavailable” message.

    - chat option “blocks crucial buttons” needed for navigation and just refers you back to municipality who refer you back to BS&A because they have same questions related to usability that I have but they haven’t found a contact to fix the issues either.

    Positive: Initial sign up was easy can’t really saying anything else positive because of frustrating user non- friendly issues that can not be discussed with BS&A because they refer users back to municipality not their own internal support

    Negative: - lack of technical support
    - disclaimer that they are NOT responsible for data discrepancies or usability issues.
    - pass the buck blame the municipality instead of looking into usability issues that are solely in their control.

    Read More...
  • Name: Chibing X.
    Job Title: Retired
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Other people are listed as the owner of my house

    Date: Oct 24 2023

    Summary: The information here can’t be trusted. I reported to Brighton police because it falsely states my house was sold 6/30/2023

    Positive: Looks pretty, reviews are good, however the source may not reliable. My house is in Brighton Michigan. I never sold the house but BS&A Online says I sold the house in 7/30/2023.

    Negative: False information on my house in Brighton Michigan.

    Read More...
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