Axonify Integrations

Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations. Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention. Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount. QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations. API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.

Training today is often not what employees need to be successful. The traditional methods are outdated and rely heavily on static materials and long lectures that do not engage the mobile workforce. Workers are frustrated and inefficient because they cannot absorb information or apply in real-world situations. There are few opportunities for practical learning, which leaves employees unprepared and disengaged. This disconnect not only hinders performance, but also stifles innovative thinking within organizations. It's time for a new approach to training that is more dynamic and hands-on, and speaks to the needs today's workforce. SparkLearn’s macro-adaptive Learning Experience Platform (LXP), which is a platform that measures a user's prior knowledge about a subject, allows them to customize the content level for them. Content authors can set thresholds to allow users to skip content that they already know.

We have the largest collection of elearning courses available from the top publishers around the world. We can help you find the right courses, map them to your core competencies, sync them with your LMS, and increase utilization and improve your L&D programs. Our carefully curated catalog contains thousands of courses that cover business skills, safety, technology, certifications and other industry-specific topics.

The SAP Store serves as a vast online marketplace where companies can find, test, and buy more than 3,000 applications, extensions, and services provided by SAP and its reliable partners. This platform presents a diverse range of solutions aimed at helping organizations tackle various business challenges, including enterprise software and tools for finance, human resources, and analytics, in addition to innovative applications and enhancements. Users have the option to explore both complimentary trials and premium offerings, ensuring smooth access to SAP and partner solutions that enhance business operations. With user-friendly browsing and search functionalities, businesses can easily locate, acquire, and manage their desired solutions while enjoying seamless integration with their existing SAP technologies. This convenience ultimately empowers organizations to optimize their workflows and drive efficiency across all departments.