Augment CXM Description

Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.

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Company Details

Company:
Augment CXM
Year Founded:
2016
Headquarters:
United States
Website:
www.augmentcxm.com

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Augment CXM Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Business Hours
Online Support

Augment CXM Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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