QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Feroot
Feroot Security is a global leader in AI-powered website and web application compliance and security. Feroot AI protects digital experiences from hidden threats while continuously enforcing compliance with PCI DSS 4.0.1, HIPAA rules on online tracking technologies, CCPA/CPRA, GDPR, CIPA, and over 50 global laws and standards.
The Feroot AI Platform replaces manual compliance work and operational overhead with continuous automation. What once required months of effort across security, engineering, and legal teams can now be deployed in minutes, delivering real-time protection and audit-ready evidence.
Feroot unifies critical capabilities into a single platform, including JavaScript behavior analysis, web compliance scanning, third-party script monitoring, consent enforcement, and data privacy posture management. It is purpose-built to detect and stop web-based threats such as Magecart, formjacking, e-skimming, and unauthorized tracking on high-risk assets like payment pages, login flows, iframes, and healthcare portals.
Trusted by Fortune 500 enterprises, healthcare providers, retailers, SaaS platforms, utilities, payment service providers, universities, and public sector organizations, Feroot safeguards hundreds of millions of users worldwide.
Feroot AI solutions include PaymentGuard AI, HealthData Shield AI, AlphaPrivacy AI, CodeGuard AI, and MobileGuard AI.
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Immuta
Immuta's Data Access Platform is built to give data teams secure yet streamlined access to data. Every organization is grappling with complex data policies as rules and regulations around that data are ever-changing and increasing in number.
Immuta empowers data teams by automating the discovery and classification of new and existing data to speed time to value; orchestrating the enforcement of data policies through Policy-as-code (PaC), data masking, and Privacy Enhancing Technologies (PETs) so that any technical or business owner can manage and keep it secure; and monitoring/auditing user and policy activity/history and how data is accessed through automation to ensure provable compliance. Immuta integrates with all of the leading cloud data platforms, including Snowflake, Databricks, Starburst, Trino, Amazon Redshift, Google BigQuery, and Azure Synapse.
Our platform is able to transparently secure data access without impacting performance. With Immuta, data teams are able to speed up data access by 100x, decrease the number of policies required by 75x, and achieve provable compliance goals.
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Oracle Data Masking and Subsetting
The increasing risks to security and the rise of stringent privacy laws have necessitated a more cautious approach to handling sensitive information. Oracle Data Masking and Subsetting offers database users a solution to enhance security, streamline compliance efforts, and lower IT expenses by sanitizing production data copies for use in testing, development, and various other functions, while also allowing for the removal of superfluous data. This tool allows for the extraction, obfuscation, and sharing of both full copies and subsets of application data with partners, whether they are within or outside the organization. By doing so, it ensures the database's integrity remains intact, thus supporting the ongoing functionality of applications. Additionally, Application Data Modeling automatically identifies columns within Oracle Database tables that contain sensitive data through established discovery patterns, including national IDs, credit card details, and other forms of personally identifiable information. Furthermore, it can recognize and map parent-child relationships that are defined within the database structure, enhancing the overall data management process.
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