Dialpad Support stands as an advanced AI-driven contact center solution that equips agents with immediate resources to surpass customer expectations. By utilizing self-service virtual agents and AI chatbots, it addresses routine inquiries efficiently, which not only shortens resolution times but also allows human agents to dedicate their efforts to more intricate problems. The platform includes live coaching through AI-enhanced scorecards and actionable insights, facilitating managers in assessing agent performance, providing real-time assistance during calls, and fine-tuning workflows. With integrated Contact Center AI, it evaluates voice and chat sentiment to identify areas of friction, while user-friendly dashboards and immediate analytics monitor essential metrics like average handling time, customer satisfaction scores, and accuracy in forecasting. Furthermore, seamless integrations with platforms such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot consolidate customer interaction history and data. Its dual-cloud infrastructure guarantees enterprise-level resilience, boasting a 100% uptime service level agreement alongside robust disaster recovery solutions, ensuring uninterrupted service for users at all times. Ultimately, Dialpad Support not only enhances operational efficiency but also fosters stronger relationships between agents and customers.
Learn more
eMaint, a cloud-based Computerized Maintenance Management System (CMMS), is an award-winning software that helps organizations improve their ability to manage their maintenance reliability operations, equipment, and compliance. eMaint is suitable for any size company or enterprise. It integrates all the tools they require into one powerful platform, saving companies valuable time and money. It includes maintenance scheduling, work order management, reports and dashboards as well as predictive maintenance, preventive maintenance and mobile maintenance. It also manages inventory management and asset management.
Learn more
TrueContext
TrueContext, formerly ProntoForms, is used by over 3,500 businesses to enable field teams to capture data, submit it, and analyze it using their smartphones and tablets. The app allows users to dispatch partially-filed form, record the time and location where forms are submitted, capture pictures and sketch, and collect signatures.
Learn more
LLumin
LLumin's CMMS+ is a comprehensive software solution designed to efficiently manage assets, facilities, and maintenance operations. The software provides a range of features and functionalities that allow organizations to streamline their maintenance workflows, reduce downtime, and increase productivity while saving time and money. The benefits of LLumin's CMMS+ are numerous. By streamlining maintenance workflows, organizations can reduce downtime and increase productivity. By proactively maintaining assets, organizations can prevent costly breakdowns and extend asset lifespan. By automating inventory management, organizations can ensure that they have the necessary parts and supplies on hand to complete maintenance work orders, minimizing downtime. And by providing real-time data and analytics, organizations can make informed decisions and optimize maintenance operations.
The return on investment (ROI) for LLumin's CMMS+ is significant. By reducing downtime and increasing productivity, organizations can realize significant cost savings. By extending asset lifespan and proactively maintaining assets, organizations can avoid costly breakdowns and reduce maintenance costs.
Learn more
