Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
Learn more
Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
Learn more
Alexa
Amazon's cloud-driven voice assistant, Alexa, is accessible on a vast array of devices, both from Amazon and various third-party manufacturers. This innovative technology enables the creation of seamless voice interactions, allowing users to engage with their everyday technology in a more natural manner. To facilitate development for Alexa, a wide array of resources such as tools, APIs, reference solutions, and comprehensive documentation are available. Begin your journey into voice technology by creating Alexa skills, linking Alexa with devices, or embedding it directly into your offerings. Additionally, you can leverage our Alexa Solution Provider network, which offers an extensive suite of services including strategic guidance, validated reference architectures, hardware solutions, and support for both software development and market entry strategies. The possibilities for enhancing user experiences through voice technology are vast and waiting to be explored.
Learn more
Siri
Siri stands out as the most widely used intelligent assistant globally. By utilizing SiriKit and Shortcuts, developers can enable their applications to assist users in completing tasks through voice commands, smart recommendations, or the Shortcuts app. Moreover, your applications can engage users across various Apple devices, including watchOS through Shortcuts, SiriKit Music on HomePod, and SiriKit Media on Apple TV. The Shortcuts API empowers users to efficiently execute actions related to your app either via voice commands or simple taps. Siri smartly integrates with users' everyday activities, offering timely shortcut suggestions right when they are most useful, whether on the Lock screen, within widgets, in Search, or via the Siri watch face. Additionally, Siri's ability to pose follow-up questions enhances the functionality of shortcuts, allowing for more comprehensive task management. For instance, if a user states, "Order takeout," Siri can further inquire, "Which order would you like?" and provide a curated list of favorite meals from a food delivery service for the user to select from. This interactive capability not only streamlines the ordering process but also personalizes the experience for each user.
Learn more