AgentHub Description
AgentHub's on-screen live guidance gives agents the information they need exactly when they need to have it. This makes it easy for any agent, confidently and quickly, to resolve any customer inquiry. AgentHub's Next-Best-Action guidance reduces training time and eliminates stress and guesswork when handling calls. It's so easy, anyone can become a top agent instantly. Vistio AgentHub may be a software, but we'll first need to understand your processes, and the challenges that you face, so that we can jointly determine what your contact center needs are. We make these needs our top priority and use decades of experience in contact centers to configure Vistio so that it has a significant impact immediately. Vistio's team handles the entire implementation and upkeep of our solution, making onboarding simple. We implement AgentHub at a fraction of the cost and time that other technology solutions require.
AgentHub Alternatives
Guru
Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in.
No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers.
Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too.
Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more
Learn more
CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
Learn more
Bloomfire
Bloomfire stands out as the frontrunner in knowledge engagement, providing a seamless experience that links teams and individuals to the essential information required for job success. Our cloud-based platform serves as a centralized, searchable hub where users can interact with shared knowledge, fostering the growth of their organization's collective intelligence while enhancing collaboration and efficiency.
Learn more
Verizon Knowledge Assist
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
Learn more
Pricing
Pricing Information:
Visit our website for more information on pricing.
Integrations
No Integrations at this time
Company Details
Company:
Vistio
Year Founded:
2017
Headquarters:
United States
Website:
www.vistio.io/agenthub/
Media
Recommended Products
Red Hat Enterprise Linux on Microsoft Azure
Red Hat Enterprise Linux (RHEL) on Microsoft Azure provides a secure, reliable, and flexible foundation for your cloud infrastructure. Red Hat Enterprise Linux on Microsoft Azure is ideal for enterprises seeking to enhance their cloud environment with seamless integration, consistent performance, and comprehensive support.
Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Online Support
AgentHub Features and Options
AgentHub User Reviews
Write a Review- Previous
- Next