ActivEngage Description

Enhance communication across all departments and channels to improve every aspect of the customer experience. We firmly believe that exceptional individuals are the driving force behind a business’s growth and success. This is why our omnichannel managed messaging services are exclusively staffed by real people who infuse each interaction with their personal touch and human insight. By employing empathy and authenticity, we create dynamic and genuine connections that surpass what A.I. and Bots can offer. Consequently, this approach leads to industry-leading conversion rates and an increase in closed deals for our esteemed clients. Elevate your leads with unparalleled customer data insights. DataWise provides valuable perspectives on customer behavior, enabling a quicker buying process. We integrate with a variety of digital retail platforms to deliver human-powered assistance during intricate purchasing journeys, thereby minimizing drop-off rates and significantly boosting sales. Ensuring that every customer feels valued and understood is at the core of what we do, driving customer loyalty and satisfaction in the long term.

Integrations

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Company Details

Company:
ActivEngage
Year Founded:
2007
Headquarters:
United States
Website:
www.activengage.com

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support

ActivEngage Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Automotive CRM Software

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

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