Best Operations Management Software for Salesforce Customer 360

Salesforce Field Service Lightning is an onsite support solution that field service companies can use. Field Service Lightning was named a Challenger in 2017 Gartner Magic Quadrant Field Service Management. It enables field service businesses to respond faster, schedule appointments more efficiently, gain real-time visibility into their operations, and much more. The platform offers a wealth of useful tools for dispatchers, managers, and mobile employees.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Global Shop Solutions ERP software simplifies manufacturing.™ Global Shop Solutions ERP software offers the tools needed to deliver quality parts on time from quote to cash. It also includes shop management, scheduling and inventory management. Our manufacturing customers can choose to use the cloud or premise for real-time inventory accuracy and better customer service. The headquarters in The Woodlands, Texas features a state of the art R&D facility as well as a Global Shop Solutions training centre. The company supports thousands manufacturing facilities in more than 25 countries through its offices in the United States, Mexico, Indonesia and Singapore, as well as in Australia, New Zealand, Australia, New Zealand, Singapore, Australia and New Zealand.

To enhance customer experience, you can get offline mobile access to Salesforce. Integrate CT Mobile and the CT family to increase sales and efficiency in your field teams. CT Mobile was designed to increase sales cycle performance and help customers succeed. With AI integrations that are tailored to your customers, CT Mobile makes it easy for field teams to work online and offline. Access to your Salesforce System data is available from anywhere, online or offline. You can access all the information you need to keep appointments on schedule, grant access to account, contact and contract data, and manage it all in one click. You can empower your field sales team with additional functions on CT Mobile that automate and accelerate every day activities. You can increase sales efficiency and effectiveness by creating modules that allow for presentations, retail execution, order managing, and many other functions.