Best Operations Management Software for BMC Helix CMDB

Faddom provides real-time application dependency mapping without requiring credentials, agents, or system access. It delivers full visibility into hybrid IT environments, showing how servers, applications, and network flows interact. With zero disruption, Faddom helps IT teams plan migrations, document infrastructure, improve incident response, and strengthen cybersecurity. Maps are created within an hour and continuously updated, giving teams confidence and control. Whether for audits, change planning, or modernization efforts, Faddom offers fast, secure insights that reduce risk and improve decision-making.

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.