Best Operations Management Software for Advantage

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

The contemporary analytics landscape truly took shape with the introduction of QlikView, our inaugural analytics platform, powered by its transformative associative engine. This innovation fundamentally altered how businesses engage with data, offering intuitive visual exploration that democratized business intelligence for a wider audience than ever before. We continue to set the standard with Qlik Cloud® Analytics for cloud-based SaaS implementations, alongside Qlik Sense® for traditional on-premises setups. Each of these solutions enhances human intuition through AI-driven insights, enabling your team to shift from passive analysis to active engagement, facilitating real-time cooperation and decisive action. By leveraging both cloud and on-premises analytics, you gain unparalleled flexibility and choice in determining how to store, transform, and analyze your data, ultimately enhancing your organization's analytical capabilities. This adaptability ensures that your team can effectively respond to evolving data needs and capitalize on opportunities as they arise.

IRIS, which stands for Information Repository & Intelligence Server, serves as our advanced solution for track and trace, serialization, and verification. It effectively captures, archives, and analyzes data on product events at both the unit and lot levels as items navigate through the supply chain. Once this information is collected, it can be shared with trading partners, enhancing transparency regarding a product’s custody journey. This level of visibility proves beneficial for meeting regulatory standards, gaining business insights, safeguarding brands, and ensuring customer safety. Furthermore, the information necessary for this transparency can be effortlessly retrieved through existing interfaces, or we can help you explore various integration options tailored to your needs. Retailers rely on our solutions to provide their customers with insights regarding the quality of the products they seek, ensuring their expectations are met throughout the entire manufacturing process. In this way, IRIS not only supports operational efficiency but also fosters trust and confidence among consumers.