Best Multi-Channel eCommerce Software for Oracle Cloud Infrastructure

Shoppers entering retail spaces are seeking not just transactions, but also memorable experiences and moments of delight, such as the convenience of picking up or returning online orders in-store or catching a compelling discount from a sales associate on an item they've been eyeing. Yet, many retailers find themselves hindered by outdated point of sale (POS) systems that fail to support the modern, customer-focused capabilities required today. TCS OmniStoreTM emerges as a groundbreaking unified commerce platform that transforms the shopping experience by placing itself at the core of retail operations. This solution addresses the challenges faced by retailers burdened with a disjointed array of systems that cannot keep pace with changing consumer demands. It enables businesses to seamlessly orchestrate integrated multichannel customer journeys while rapidly developing new services and applications without the limitations of traditional channels. Furthermore, it allows customers to enjoy the freedom to checkout from any location within the store, ensuring that retail environments remain consistently engaging and interconnected, fostering unique micro-experiences that resonate with shoppers. Ultimately, TCS OmniStoreTM empowers retailers to elevate their customer interactions in a competitive marketplace.

Znode is a comprehensive B2B ecommerce platform designed to facilitate sustainable growth by offering a robust suite of features that simplify the management of content, site search, product information, and multi-store capabilities. Its fully headless architecture, supported by over 600 APIs, enhances extensibility, streamlines integrations, and ensures consistent updates to functionalities. The platform's API-first design allows for a versatile data structure, enabling catalogs to be tailored to individual channels or shared across multiple channels, while also supporting multiple catalogs for various stores. Znode's configuration options include intricate pricing strategies and multi-warehouse shipping, which can be implemented at either the catalog or channel level. This platform supports a diverse ecommerce ecosystem, allowing users to seamlessly add a B2C web store, establish a B2B presence with account-specific pricing, and create B2B2X opportunities, all within a single framework. With Znode, businesses can consolidate their ecommerce needs into one powerful solution, empowering them to thrive in a competitive landscape. Ultimately, one platform means an expansive range of commerce possibilities.

With our mobile clienteling solution, retail associates can engage with customers while they are in-store, seamlessly transition to online sales, and earn additional commissions. This results in a more tailored shopping experience for customers, while retailers benefit from improved online conversion rates, higher average order values, and reduced return rates. Salesfloor stands out as an award-winning platform that integrates clienteling, virtual selling, and mobile point-of-sale capabilities. Retail associates leverage Salesfloor to provide personalized and convenient interactions for customers through various channels, including live chat, video calls, emails, and SMS. Customers can reach out to a nearby store associate in real-time using these methods, as well as through appointment requests for virtual or in-person consultations. Associates can facilitate sales across multiple platforms, ensuring that each sale is properly credited to the corresponding associate or store. By empowering associates to cater to customers in a personalized manner across all channels, retailers can cultivate deeper and more meaningful customer relationships that enhance loyalty and satisfaction. This innovative approach not only boosts sales but also enriches the overall customer experience.