Augie serves as a digital assistant for shippers, brokers, and carriers by handling communication through calls and emails, logging into various systems, collaborating with team members, and addressing escalations to ensure that intricate tasks are completed, enabling you to concentrate on decision-making, relationship-building, negotiating favorable rates, and expanding your business. By performing essential functions, Augie enhances your team's capabilities in tasks such as proof of delivery collection, load booking, check-in communications, tracking and tracing shipments, and conducting verifications. Augie's customizable workflows facilitate swift gathering of proof of delivery documents through a combination of emails, calls, chats, and systems interactions with dispatchers and drivers, expediting the invoicing process and reducing delays. Moreover, Augie aligns with your business's specific needs and principles by adhering to your standard operating procedures and workflows, thereby effectively managing complex tasks. Additionally, Augie accumulates and organizes knowledge from various interactions, such as emails, phone calls, and load notes, creating a valuable knowledge base that supports your organization's operational needs and fosters continuous improvement. This intelligent assistant ultimately empowers your team to operate more efficiently and adapt to the ever-changing demands of the logistics industry.