Best IT Management Software for MindTouch

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Faster access unlocks more revenue. Give your team on-demand access to apps that is faster and easier without frustrating them. Slack allows users to request access to apps. Managers can approve or deny the request from Slack. All of this is auditable. Stop manually catherding approvals. Every time an access is granted, there's a security risk. Indent helps teams to scale security and least-privilege by shifting users from permanent access without slowing things down. Automate spreadsheet-based processes for SOC 2, SOX ISO and HITRUST. Controls and policies are baked directly into the access request workflows. Reduce your license footprint by only providing access when needed, instead of granting permanent access. Indent reduces costs without adding friction to the end user experience. If you want to lead a rapidly growing company to success, you need to take on big risks.