Best IT Management Software for Five9

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Empirix, a global provider of service automation automation that protects brand quality, is an Empirix solution provider. Cloud-native, flexible, open, and cloud-native by design best in class network visibility software and test automation software. Empirix is a trusted name in the field of service providers, equipment manufacturers, and enterprises around the globe. The most reliable and thorough vendor of IP communications services quality in the market They readily accepted Empirix results for solving inter-vendor issues.

Oracle Container Cloud Service, also known as Oracle Cloud Infrastructure Container Service Classic, offers Operations and Development teams the benefits of Docker containerization for building and deploying applications. Oracle Container Cloud Service: - Provides an easy-to use interface to manage Docker environments - Provides out-of-the box examples of containerized services or application stacks that can all be deployed in just one click - Allows developers to connect to their Docker registries to 'bring their containers' - enables developers to focus on building containerized application images and Continuous Integration/Continuous Delivery (CI/CD) pipelines, not on learning complex orchestration technologies

Oracle Cloud Infrastructure supports traditional workloads while delivering modern cloud development tools. It's designed to protect against modern threats so that you can invent more. To lower your TCO, combine low cost and high performance. Oracle Cloud is a Generation 2 enterprise-class cloud that delivers powerful compute, networking, and includes a wide range of infrastructure and platform cloud services. Oracle Cloud was built from the ground up to support legacy workloads and deliver modern cloud development tools. This allows enterprises to bring their past forward while building their future. Our Generation 2 Cloud is the only one that can run Oracle Autonomous Database, which is the first and only industry-leading self-driving database. Oracle Cloud offers a complete cloud computing portfolio that includes application development, business analytics, data management, integration, security, and blockchain.