Best IT Management Software for eG Enterprise

ConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads.

Kubernetes (K8s), an open-source software that automates deployment, scaling and management of containerized apps, is available as an open-source project. It organizes containers that make up an app into logical units, which makes it easy to manage and discover. Kubernetes is based on 15 years of Google's experience in running production workloads. It also incorporates best-of-breed practices and ideas from the community. Kubernetes is built on the same principles that allow Google to run billions upon billions of containers per week. It can scale without increasing your operations team. Kubernetes flexibility allows you to deliver applications consistently and efficiently, no matter how complex they are, whether you're testing locally or working in a global enterprise. Kubernetes is an open-source project that allows you to use hybrid, on-premises, and public cloud infrastructures. This allows you to move workloads where they are most important.

Azure Virtual Desktop (formerly Windows Virtual Desktop), is a cloud-based desktop and app virtualization service. It is the only virtual desktop infrastructure (VDI), which offers simplified management, multi-session Windows 10 optimizations, support for Remote Desktop Services (RDS), and support for Microsoft 365 Apps. You can deploy and scale your Windows desktops or apps on Azure in minutes.

Managed Service Providers and Enterprise IT professionals can quickly and easily deploy Azure Virtual Desktop or Windows 365. They can also manage all environments from one platform and optimize costs by slashing up to 75% on Azure storage and compute. Nerdio Manager for Enterprise extends Microsoft Azure Virtual Desktop and Windows 365 admin capabilities. It allows for fast and simple virtual desktop deployments, easy management in just a few mouse clicks, and cost optimization features for savings up to 75% - all paired with the unmatched security and expert-level Nerdio assistance. Nerdio Manager MSP is a multi-tenant Azure Virtual Desktop or Windows 365 deployment, management and optimization platform for Managed Services Providers. It allows for automatic provisioning in less than an hour (or connects to an existing deployment within minutes), and management of all customers through a simple admin portal. Cost-optimization with Nerdio’s Advanced Auto-scaling.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

AWS offers a wide range of services, including database storage, compute power, content delivery, and other functionality. This allows you to build complex applications with greater flexibility, scalability, and reliability. Amazon Web Services (AWS), the world's largest and most widely used cloud platform, offers over 175 fully featured services from more than 150 data centers worldwide. AWS is used by millions of customers, including the fastest-growing startups, large enterprises, and top government agencies, to reduce costs, be more agile, and innovate faster. AWS offers more services and features than any other cloud provider, including infrastructure technologies such as storage and databases, and emerging technologies such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. It is now easier, cheaper, and faster to move your existing apps to the cloud.

Amazon Elastic Container Service (Amazon ECS), is a fully managed container orchestration and management service. ECS is used by customers such as Duolingo and Samsung, GE and Cook Pad to run their most sensitive and critical mission-critical applications. It offers security, reliability and scalability. ECS is a great way to run containers for a variety of reasons. AWS Fargate is serverless compute for containers. You can also run ECS clusters with Fargate. Fargate eliminates the need for provisioning and managing servers. It allows you to specify and pay per application for resources and improves security by application isolation by design. ECS is also used extensively in Amazon to power services like Amazon SageMaker and AWS Batch. It is also used by Amazon.com's recommendation engines. ECS is extensively tested for reliability, security, and availability.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Keep track of all Ops and Dev incidents and take control. Notify the right people, reduce response times, and avoid alert fatigue. Opsgenie is a modern, incident management platform that ensures critical events are not missed and the right people take the appropriate actions in the shortest time possible. Opsgenie can receive alerts from custom applications and monitoring systems, and will categorize each alert according to importance and timing. On-call schedules ensure that the right people get notified via multiple communication channels, including voice calls, SMS, email, and push messages on mobile phones. Opsgenie automatically escalates any alert that is not acknowledged. This ensures that the incident receives the appropriate attention. Register now for a free trial.

Using the leader in virtual desktops and apps, you can work securely and flexible. Deliver desktop as a Service (DaaS), from any cloud or datacenter. Citrix DaaS, formerly Citrix Virtual Apps and Desktops Service, allows you to quickly and easily provide your users with a familiar and high-performance digital workspace. We'll take care of the infrastructure and security. You can concentrate on your business. Secure sensitive data and meet the needs of modern workers. Citrix DaaS allows you to provide a secure workspace on any device. All the cost-savings of a managed DaaS, plus greater IT agility, improved corporate security, and increased end-user productivity. Protect apps and data while boosting employee productivity. Workspace solutions that are easy to scale can help you build a better plan for business continuity. DaaS solutions simplify virtual desktop and app delivery.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Amazon WorkSpaces offers a managed, secure Desktop-as-a-Service solution (DaaS). Amazon WorkSpaces allows you to quickly provision Windows or Linux desktops and scales quickly to provide thousands of desktops across the globe. You can pay for the WorkSpaces that you launch either monthly or hourly. This allows you to save money compared with traditional desktops and VDI solutions. Amazon WorkSpaces makes it easy to manage hardware inventory, OS versions, patches, and Virtual Desktop Infrastructure (VDI), which can simplify your desktop delivery strategy. Amazon WorkSpaces gives your users a fast, responsive desktop that they can access from any device, anywhere, anytime.

Software for managing business projects. Jira Work Management (formerly Jira Core) allows you to see all information about a project at a glance. Keep your team organized and manage your projects. A workflow is the key to managing projects and tasks in Jira Work Management. Workflows help you organize your process and allow your team to track your tasks. Jira Work Management Cloud instances also include boards that allow users to visualize their workflows and drag-and-drop tasks from to be done to done. Only available in the cloud. Task management is made easier by having statuses, comments and attachments all in one place. Everyone can see the details of a project at a glance without needing to email or set up meetings. Notifications let you know when your attention is required. What are the tasks that are still being worked on? Which team member has too many tasks? Jira Work Management allows you to track the status of your team’s projects in a variety of ways. You can do this with a quick overview or customized dashboards.

You can empower teams by routing alerts the right people to facilitate fast collaboration and issue resolution. You can reduce the time it takes to resolve incidents by delivering the right alerts to people. ChatOps integration with your existing tools, incident timelines, and reporting for post-incident reviews are all part of the complete ChatOps experience. Engage people wherever they work. Mobile-first experiences use machine learning to make it easy to get on-call wherever you are. Splunk OnCall automates incident handling, reducing alert fatigue, and increasing uptime. Splunk OnCall streamlines your on-call schedules, escalation policies, and more We automate everything, from rotations to overrides. Our software captures all the necessary remediation data and provides contextual alert information.

Datto's Autotask Professional Services Automation is a cloud-based PSA platform that provides a single view of the entire business. It allows MSPs to centralize their business operations and make data-driven business decisions to improve service, productivity, and profitability. Autotask PSA allows MSPs manage all aspects of their business with maximum efficiency. It integrates all the essential tools needed to run a managed service business. Autotask PSA centralizes operations, provides instant understanding via customizable dashboards and widgets that allow you to make data-driven business decisions. Autotask PSA doesn't require any maintenance or testing. It has a proven track record of consistently delivering unmatched security and 99.99% uptime. PSA is the central hub of any MSP, providing a single view of the business and increasing efficiency by automating workflows.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Protect your web applications from common web vulnerabilities like SQL injection and cross-site Scripting. You can monitor your web applications with custom rules and rule groups that meet your needs and eliminate false positives. To build a highly available and scalable web front end in Azure, you can get application-level load-balancing and routing. Autoscaling allows for flexibility by automatically scaling Application Gateway instances according to your web application traffic load. Application Gateway integrates with many Azure services. Azure Traffic Manager supports multiple-region redirection and automatic failover. It also provides zero-downtime maintenance. Azure Virtual Machines, virtual machines scale sets, and the Web Apps feature from Azure App Service can be used in your back-end pool. Azure Security Center and Azure Monitor provide central monitoring and alerting as well as a dashboard for application health. Key Vault provides central management and automatic renewal SSL certificates.

Your IT can be the leader of the digital back-office journey. SapphireIMS transforms IT operations with its agile and intelligent solutions for IT Service Management and IT Asset Management. Fully digitized, automated IT functions with ITIL practices pave the way for all the other functions. SapphireIMS automates your back-office operations, and brings the ITIL benefits to each function. Enterprise Service Management connects all your functions and breaks down silos. Enterprise Asset Management automates the management and tracking of all assets, from IT to non-IT, physical to virtual, software to hardware, contracts to entitlements, and hardware to software. This allows for savings of up to 40%. You can prioritize and manage all compliances and risks with the help of pre-built templates, intelligent automation, and alignment to industry-specific regulations.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

IGEL is the next-generation edge OS for cloud workspaces. Our solutions provide you with extreme CAPEX hardware savings, reduced ongoing operating expenses, and a more secure endpoint management and control platform across almost any x86 device.

Amazon Elastic Kubernetes Service is a fully managed Kubernetes services. EKS is trusted by customers such as Intel, Snap and Intuit. It also supports GoDaddy and Autodesk's mission-critical applications. EKS is reliable, secure, and scaleable. EKS is the best place for Kubernetes because of several reasons. AWS Fargate is serverless compute for containers that you can use to run your EKS clusters. Fargate eliminates the need for provisioning and managing servers. It allows you to specify and pay per application for resources and improves security by application isolation by design. EKS is also integrated with AWS Identity and Access Management, AWS CloudWatch, Auto Scaling Groups and AWS Identity and Access Management, IAM, and Amazon Virtual Private Cloud (VPC), allowing you to seamlessly monitor, scale, and load balance your applications.

Nutanix Files Storage provides a simple, flexible, and intelligent file storage service that scales out to meet the data-driven era. You can update your files without disruption with just one click. All storage can be managed from one pane of glass. You can scale up or down on the hardware you prefer, and enjoy cloud-like consumption. You can identify who is using your data and how they are being used, and then automate management and control. IDC study shows that Nutanix Files Storage has a 66% reduction in operational overhead over traditional siloed storage. This results in a 414% ROI and 7 months payback. Nutanix Files Storage can handle billions of files, and tens to thousands of user sessions. You can easily scale up your cluster by adding more memory and/or compute to the file server virtual machines, or by adding more file server virtual machines. All this from one platform. You can also use the same resources to provide object and block storage.

Securely stream your Windows experience--including your personalized apps, content, and settings--from the Microsoft cloud to any device with your Windows 365 Cloud PC. Windows 365 combines the power, security, and simplicity of the cloud with the flexibility and simplicity of a PC. Windows 365 allows for a wide range of new work scenarios, from interns and contractors to software developers and industrial designers. Stream your apps and data from the Microsoft cloud to any device. Cloud PCs can be easily configured and scaled to meet your needs. They also provide secure support for your hybrid workforce. You can pick up where you left off on any device and discover new opportunities for collaboration and work. Cloud PC management is made easier by direct purchasing. Microsoft Endpoint Manager provides central end-to-end management for Cloud PCs.