Best IT Management Software for eazyBI Reports and Charts

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Confluence by Atlassian, a leading content collaboration tool for modern teams, is Confluence. It allows teams to collaborate, create, and share projects in one place. They can also easily publish and access company information and capture, store, and grow their knowledge. Confluence can also be used on mobile devices, allowing teams to track and give feedback, and keep in touch regardless of where they are.

Bitbucket goes beyond Git code management. Bitbucket is a place for teams to plan projects, collaborate on code and test, and then deploy. For small teams of less than 5, Bitbucket is free. Premium plans ($6/user/mo), and Standard ($3/user/mo), are available at scale. You can organize your projects by creating Bitbucket branches from Jira issues and Trello cards. Integrated CI/CD allows you to build, test, and deploy. Configuration as code allows for fast feedback loops and benefits. Pull requests make it easier to approve code reviews. With inline comments, create a merge list with the designated approvers. Bitbucket Pipelines with CI/CD lets you build, test, and deploy with integrated CI/CD. You can benefit from configuration as code and quick feedback loops. With IP whitelisting, 2-step verification and IP whitelisting, you can be sure that your code is safe in the Cloud. You can restrict access to certain users and control their actions by granting branch permissions and merging checks to quality code.

Bamboo provides first-class support for continuous delivery. Bamboo's deployment projects take the tedious work out of releasing into each environment and allow you to control the flow using per-environment permissions.

Software for managing business projects. Jira Work Management (formerly Jira Core) allows you to see all information about a project at a glance. Keep your team organized and manage your projects. A workflow is the key to managing projects and tasks in Jira Work Management. Workflows help you organize your process and allow your team to track your tasks. Jira Work Management Cloud instances also include boards that allow users to visualize their workflows and drag-and-drop tasks from to be done to done. Only available in the cloud. Task management is made easier by having statuses, comments and attachments all in one place. Everyone can see the details of a project at a glance without needing to email or set up meetings. Notifications let you know when your attention is required. What are the tasks that are still being worked on? Which team member has too many tasks? Jira Work Management allows you to track the status of your team’s projects in a variety of ways. You can do this with a quick overview or customized dashboards.

Cutting Edge Test Management for Jira. Xray allows every member of your software development team to plan, track and release great software. There are no excuses for insecure code. Xray is compatible with Jira, the most popular SDLC software. Your development and testing teams can work together in the same tool to ensure that you never send out untested or broken code. Native integrations with test automation frameworks such as Selenium, Cucumber, and JUnit increase your team's efficiency. Xray's advanced test folder structure and test plan make it easy to organize and execute complex test suites. Xray's extensible testing management platform will help you accelerate your agile transformation. It's easy to build your CI/CD pipeline with our REST API and other integrations. Xray's dashboard gadgets and powerful reports give you full visibility into your test coverage, readiness to deploy, and more.

Zephyr Enterprise offers a robust solution which allows you to scale and customize on an enterprise level. Get real-time Jira integration, support for a wide range of automation frameworks, and aggregate reporting about test activities across the entire organization. Spend less time testing, and more time building. You'll achieve Continuous Testing Agility from agile development to predictive analysis. Agile organizations are able to break down barriers and increase productivity. To create a seamless pipeline, testing must keep pace with the rapidening development cycle. Zephyr offers a set of tools that optimize the speed and quality of testing software, giving you the flexibility, visibility and insights needed to achieve Continuous Testing agility. Zephyr is all the test management solution that your organization will need or want.

Oracle database products offer customers cost-optimized, high-performance versions Oracle Database, the world's most popular converged, multi-model database management software. They also include in-memory NoSQL and MySQL databases. Oracle Autonomous Database is available on-premises via Oracle Cloud@Customer and in the Oracle Cloud Infrastructure. It allows customers to simplify relational databases environments and reduce management burdens. Oracle Autonomous Database reduces the complexity of operating and protecting Oracle Database, while delivering the highest levels performance, scalability and availability to customers. Oracle Database can also be deployed on-premises if customers have network latency and data residency concerns. Customers who depend on Oracle database versions for their applications have full control over which versions they use and when they change.