Best IT Asset Management Software for Chronicle SOAR

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

SysAid is an AI-first ITSM and Help Desk platform designed to make IT teams more efficient. Powered by Agentic AI, it accelerates issue resolution, automates repetitive tasks, and helps IT shift from firefighting to driving strategic impact. With no-code workflows, AI-powered ticket handling, and a modern self-service portal, SysAid lets your team focus on what matters most—delivering business value. At the core is Agentic AI: a powerful operational layer where AI Agents take the first action—boosting efficiency and speeding up resolutions. SysAid is built with enterprise-grade security, governance, and responsible AI—complete with customizable guardrails and controls. Go live in weeks with fast, code-free onboarding—no complex migrations or steep learning curves. Flexible, scalable, and supported by award-winning service, SysAid is ITSM run by AI—and by you.

ConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads.

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

Armis Centrix™ unifies cybersecurity operations by delivering continuous discovery, monitoring, and protection of every asset across complex hybrid networks. Its AI-powered intelligence engine enables security teams to detect unmanaged devices, assess vulnerabilities, and mitigate risks before attackers can exploit them. Organizations can manage IT systems, industrial OT environments, medical IoMT fleets, and IoT devices from a single platform with zero blind spots. The platform supports both on-premises and SaaS deployments, making it flexible for industries like healthcare, utilities, manufacturing, and critical infrastructure. VIPR Pro enhances the platform with automated remediation workflows, helping teams prioritize issues based on real-world threat activity. Early Warning intelligence provides insight into vulnerabilities actively being weaponized, ensuring organizations can act ahead of threats. Armis Centrix™ also improves business outcomes by increasing operational efficiency, supporting compliance, and strengthening resilience. Trusted by global enterprises and recognized by Gartner and GigaOm, Armis Centrix™ is built to meet the cybersecurity demands of modern digital environments.

Managing a growing IT estate becomes increasingly difficult when device data is scattered, software compliance is hard to verify, and security gaps go undetected longer than they should. Ivanti Endpoint Manager addresses this by giving IT administrators comprehensive discovery and inventory capabilities that surface detailed data on every managed and unmanaged device across the environment, including PCs, servers, and IoT devices running Raspberry Pi OS. From one console, your team can assess compliance status, track software licenses, identify security vulnerabilities, and take immediate action, all without jumping between tools or relying on manual audits. Automated OS provisioning, software distribution, and remote control capabilities reduce the time IT spends on routine device management tasks, freeing up capacity for higher-priority work. With support for Windows, macOS, Linux, and Chrome OS, Ivanti Endpoint Manager provides a consistent management layer across diverse device types, backed by a transparent licensing model with no hidden costs. Open interfaces support custom automation and integration with existing workflows, making it a practical fit for organizations that want reliable on-premises endpoint control without overcomplicating their IT stack.