Best Incident Management Software for Statuspage

New Relic’s enterprise-grade Incident Management software offers a complete solution for promptly detecting, responding to, and resolving incidents. Built for large-scale environments, our unified data platform aggregates telemetry data across your software ecosystem, providing robust full-stack analysis tools to quickly pinpoint issues and identify root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response, reduce downtime, and maintain service reliability. Enhance incident resolution times, improve team collaboration, and deliver exceptional customer experiences with New Relic’s advanced Incident Management capabilities.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Keep track of all Ops and Dev incidents and take control. Notify the right people, reduce response times, and avoid alert fatigue. Opsgenie is a modern, incident management platform that ensures critical events are not missed and the right people take the appropriate actions in the shortest time possible. Opsgenie can receive alerts from custom applications and monitoring systems, and will categorize each alert according to importance and timing. On-call schedules ensure that the right people get notified via multiple communication channels, including voice calls, SMS, email, and push messages on mobile phones. Opsgenie automatically escalates any alert that is not acknowledged. This ensures that the incident receives the appropriate attention. Register now for a free trial.

FireHydrant is the only comprehensive platform that can help you create consistency throughout the entire incident response process so that you can focus on fighting fires more quickly. FireHydrant is an incident management platform that businesses can use to manage complex systems. Our solutions enable developers to quickly resolve, learn, mitigate, and mitigate incidents. This allows them to focus on what is most important, which is keeping their business operations running smoothly and their customers happy. We are focused on creating technology that intelligently re-engineers incidents management and sets a standard in how businesses think about reliability. Our goal is to simplify manual processes and create an intuitive, easy-to-use platform that is simple, intuitive, and most importantly, enjoyable to use. FireHydrant, the incident management platform that is suitable for all sizes of teams, creates consistency throughout the entire incident response process. FireHydrant's integrations allow for even more automation of runbooks.

Simple. Powerful. Easy incident management. Prepare for incident management in a new way with a beautiful interface, powerful workflow automation and integrations with your existing tools. We make adoption simple by meeting your team where they already work, in Slack. We also integrate seamlessly with all of the tools you know and love including Jira Statuspage and PagerDuty. We guide your team through the most stressful situations. Now, anyone can run incidents confidently so that you can scale your business without slowing down. Our easy-to-build workflows will help you create consistency instantly. Automate repetitive processes, from sending updates to executives to compiling the post-mortems. This will allow you to focus on fixing and creating world-class products. By running more transparent incidents, you can avoid duplication and reduce distractions. You can assign roles, update incidents, and find a summary of all active incidents.

Zenduty's platform for incident alerting, response orchestration and on-call management helps you to institutionalize reliability in your production operations. You can get a single view of the health and performance of your entire production operation. Respond to incidents 90 percent faster and resolve them 60 percent faster. Implement customized and data driven on-call rotations for 24/7 operational coverage of major incidents. Implement industry-leading incident response protocols and resolve incidents quicker through effective task delegation. Bring your playbooks into your incidents automatically. Logging incident tasks and actions items will help you to produce productive postmortems for future incidents. Suppress loud alerts to allow your engineers and support staff to focus on the alerts which are important. Over 100+ integrations for all your APMs and log monitoring, error tracking, server monitoring, ITSM Support, and Security services.

Better Status Page, Free forever Public and private status pages can be branded. Your status page can be customized to reflect your brand. Add your logo, social media links, or point it to a custom URL. Freshstatus keeps your customer in the loop. You can reduce support costs and build trust by communicating the status of your system to customers at any time. Freshstatus private status pages allow your team to have an internal status page that keeps all stakeholders updated in real-time. With a simple interface similar to Twitter, you can create an incident, update the incident in real-time, and change service status. Freshstatus includes incident templates and editable updates. You can also send email to your subscribers or tweet to followers to have complete control over the incident’s communication. You can also use Freshstatus to send private messages and collaborate with your team in context with private notes.

React to messages by using an emoji. This will automatically pin the message to your retrospective timeline. It is inefficient and inconsistent to memorize and follow hard-to-find incident manuals. Create workflows to set reminders, invite responders, post checklists, send out notifications, etc. Use our Workflow templates to adapt them to your specific incident process. Assign roles so you can quickly see who is doing what. Instantly generate retrospective templates, timelines and incident details. We'll do the rest. Create automated runbooks by using our drag-and drop workflow creator. You can automatically trigger specific runbooks depending on incident conditions such as severity or affected services, instead of scrolling down Google Docs/Confluence.