Best Incident Management Software for HubSpot CRM

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Stack Moxie loves marketers. We are marketers. We know technology can make marketers do amazing things. Marketers are set up to fail. Marketing departments need to be efficient, deliver more and comply with strict regulations. A CMO knows that technology is the best way to scale a business and ensure compliance. A CTO would be reluctant. She is aware that marketers are missing a key tool that IT cannot live without. A CTO would insist on stack testing. End-to-end, repeatedly. Are web forms functioning properly? Did customer input trigger the correct actions? Can we pass an audit These tools are not available to marketers, nor is the budget or time required to perform this manually. Stack Moxie was born out of this. Stack Moxie puts IT know-how in the hands of marketers. We make sure martech works: leads don't get lost, digital advertising spend doesn't go to waste, and broken things are noticed.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Our 300+ pre-built Integrations will connect your cloud-based sources of data in less than a minute. Data from multiple sources can be combined without coding. Integrate with any communication or task management tool. Set up data-based monitoring (no-code, SQL or both) to detect incidents automatically. Define flexible incident behaviors, such as automatic closure based on data. Send notifications to the correct channel at the appropriate time, with a configurable escalation route. Manage follow-up in Flawless directly or forward to your favourite task management tool. Analyze incident logs and analytics to identify the most critical operational pain points. Playbooks for incidents with long resolution times can be tweaked to improve resolution speed. Benchmark departments/regions/teams to identify improvement potential.