Best Incident Management Software of 2024

This integrated solution can perform active, passive, and agent-based assessments. It also allows for flexibility in evaluating risk according to each business. SAINT's remarkable, flexible, and scalable scanning capabilities make it stand out from other solutions in this market. SAINT has partnered up with AWS to allow its customers to benefit from AWS's efficient scanning. SAINT also offers Windows scanning agents for subscribers. Security teams can easily schedule scans, configure them with a lot of flexibility, and fine-tune their settings with advanced options.

DisasterLAN (DLAN) is Buffalo Computer Graphics’ flagship emergency management product. DLAN is a secure, web-based software that can be accessed from anywhere, from any device. DLAN provides tools for shared situational awareness and workflow-based information management. Featured modules include Ticket Manager, Status Board, Asset Management, Mobile Responder, GIS, Situation Reports, Incident Action Plans, and Finance. The DLAN system is extremely intuitive and requires very little time to train end users. It also includes simple administration tools, which require no knowledge of programming languages. Since its development in 2002, BCG has continuously supported and improved upon the software. It is available as an on-premise, cloud, and hybrid solution. Options for small and large, public and private sector implementations are available. Industries served include emergency management, healthcare, transportation, utilities, education, & corporate.

FireHydrant is the only comprehensive platform that can help you create consistency throughout the entire incident response process so that you can focus on fighting fires more quickly. FireHydrant is an incident management platform that businesses can use to manage complex systems. Our solutions enable developers to quickly resolve, learn, mitigate, and mitigate incidents. This allows them to focus on what is most important, which is keeping their business operations running smoothly and their customers happy. We are focused on creating technology that intelligently re-engineers incidents management and sets a standard in how businesses think about reliability. Our goal is to simplify manual processes and create an intuitive, easy-to-use platform that is simple, intuitive, and most importantly, enjoyable to use. FireHydrant, the incident management platform that is suitable for all sizes of teams, creates consistency throughout the entire incident response process. FireHydrant's integrations allow for even more automation of runbooks.

StatusIQ is a status- and incident communication platform that allows you to communicate with customers in real time via status Pages, emails, and sms. It also lets you showcase the uptime of your IT resources and can be used to communicate with customers about scheduled maintenances and incidents. It is inevitable that there will be downtime. However, it doesn't have to be like this: wasting support agents or providing poor user experiences are not acceptable. Site24x7 StatusIQ makes it easy to communicate service disruptions, planned maintenance and real-time statuses with customers and end users. Proactive communication is a key responsibility in the event of a service disruption. Reliable, dedicated channels that can post updates can deflect support tickets and keep internal stakeholders informed. This can make downtime into an opportunity to improve the customer experience. Communicate early and often. Quickly acknowledge the problem and post the incident to your status page.

Your status page will load much faster than the rest. It is completely static and loaded from a CDN without any backend servers or databases. After every update, we create a new static status webpage. This makes it 10x quicker to load than Statuspage.io. While most status page services start at an affordable price, they quickly go up in value! Instatus will not penalize you for your success by charging more as you gain experience. It was designed with pricing in mind. It is static so we don't have to charge more for higher traffic. We also allow you to use your SMS (like Twilio & Nexmo). This means you don't need to pay a monthly quota. You only pay for what you use Instatus won't cause you headaches, but it will help you grow your business. You can add as many team members you want. You can get as many customers as possible - at no additional cost!

One platform for alerting and monitoring uptime, on-call, and alerts. Made for uptime heroes. ilert will call you when your site goes down so you never miss a critical alert. Don't rely solely on SMS alerts. ilert will notify you via SMS, phone call, and push for urgent issues. You can also acknowledge them with a single click. You don't need to log in anywhere. With on-call schedules, automatic escalations, and alerting the right person, you can always alert them. ilert does more than alerting. It doesn't matter if it's your server, API, or website. ilert allows you to monitor the performance and uptime of your entire online presence. ilert also has heartbeat monitoring so you can monitor your monitoring tools. To reach on-call team members using a dedicated number, use the same tool that you use to manage incidents. Calls are routed using the same on-call schedules, escalation, and routing as for alerts. ilert seamlessly integrates with your tools via pre-built integrations and email.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

CoScreen enables multiple team members to share and edit application windows simultaneously on a joint desktop. Key features: - Crystal-clear audio and video chat - Multi-user screen sharing of any desktop or browser app with one click - Multi-user editing of shared windows using mouse and keyboard, 2-3x lower latency than Zoom, Slack, and Microsoft Teams - See who from your team is online and call them with one click - Integrate CoScreen with your favorite apps like Slack, VS Code, IntelliJ, and other JetBrains IDEs - Enterprise-grade compliance and securely encrypted connections At CoScreen, our mission is to help teams and organizations work together more seamlessly and effectively than ever before. We empower teams like yours to become more productive without getting burned out or video chat-fatigued - no matter if you work fully remotely, co-located, or hybrid. Top use cases: Team standups, 1:1s, sprint demos, pair programming, coding interviews, employee onboarding, incident management, incident response, and many more...

Lucidity is a software platform that has been specifically designed to meet your business's needs. All employees can be connected to a single source for cloud-based HSEQ truth via a SaaS platform that they love. It is essential to have a cloud-based HSEQ solution that integrates seamlessly and is easy to use. Lucidity was designed with ISO 9001 and 14001 in mind. This software will help you monitor and track the data and processes that you need to be successful. Safety teams face one of the greatest challenges: getting a real-time overview of what is happening on ground. Lucidity was designed to give easy access to an organization's single source for safety truth. It doesn't matter if you are at the head office, behind a desk or on-site using the Lucidity App. Capturing and analysing safety data is as simple as clicking a button.

Sedai intelligently finds resources, analyzes traffic patterns and learns metric performance. This allows you to manage your production environments continuously without any manual thresholds or human intervention. Sedai's Discovery engine uses an agentless approach to automatically identify everything in your production environments. It intelligently prioritizes your monitoring information. All your cloud accounts are on the same platform. All of your cloud resources can be viewed in one place. Connect your APM tools. Sedai will identify and select the most important metrics. Machine learning intelligently sets thresholds. Sedai is able to see all the changes in your environment. You can view updates and changes and control how the platform manages resources. Sedai's Decision engine makes use of ML to analyze and comprehend data at large scale to simplify the chaos.

xMatters, an intelligent communications platform, is designed to accelerate critical business processes, including IT operations, DevOps, and major incident management processes. xMatters is trusted by more than 1000 global companies. It provides intelligent communication tools that enable effective IT management, business continuity management and employee engagement. The platform offers unparalleled reliability and innovative functionality.

EHS Insight, an EHS management platform, empowers organizations to ensure compliance across the company. EHS Insight is affordable and easy to set up. It provides businesses with all the tools they need for managing incidents, audits, inspections, compliance obligations and corrective actions. EHS Insight offers exceptional support for businesses both during and after the software implementation.

Tandem is an online tool that reduces regulatory compliance burdens and improves security posture. This is your all-in one information security and compliance solution. Tandem is our product because it works in partnership with you - in tandem. Tandem brings together your organization's knowledge and your needs. Tandem also offers software designed by information security professionals to help you organize, manage and monitor your information security program. Tandem will handle the new guidance, data tracking and structure, as well as report generation. You will be amazed at what you can do with the right tool for your job.

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

RingStor, a data management company, offers innovative solutions for digital asset backup, business continuity planning, and emergency action. RingStor's name is derived from the technical architecture of data storage. It offers cost-effective, cross platform, multi-tenant solutions that are known for their reliability and high performance. These solutions can be quickly deployed and configured to fit any infrastructure. They are also easy to manage. RingStor has gathered the essential components any business needs in order to ensure that a disaster doesn't seriously damage your business, or worse, put you out-of-business.

We are the industry leader in enterprise-wide risk management software. RiskWare, which is used by 1000's every day, is simple, affordable and functionally rich. RiskWare, a leader in cloud based enterprise risk management, helps thousands of users manage risk every day. You can choose to implement the entire suite of modules or start with one and add more as you need them. We've taken care of all the running and have RiskWare installed on state-ofthe-art hardware, so you don't need to! Our datacenter is compliant to ISO27001, ASIO T4 & DSD standards. This ensures that your information is highly protected. Dedicated power substations, uninterruptible supply (UPS), and diesel-powered generators are available to provide power during utility outages. Backups are kept offsite, and the data center has highly qualified professionals on duty 24x7.

Activu makes all information visible, collaborative, proactive, and proactive to those who are responsible for monitoring critical operations or incidents. Our customers can instantly see, share, respond, and discuss events in real time, with context to improve incident response, decision making, and management. Software, systems, as well as services from Activu are a benefit to billions of people all over the globe. Activu was founded in 1983 by the first U.S.-based firm to develop video wall technology. Today, more than 1,000 control rooms rely on it.

Proactive customer communication can stop the flood of support requests that can occur during an incident. Statuspage allows you to manage subscribers and send consistent messages via the channels you choose (email, text message or in-app message). You can control which components of your service are displayed on your page. You can also tap into 150+ third-party components to display the status and mission-critical tools your service depends on such as Stripe, Mailgun and Shopify. Statuspage integrates seamlessly with your favorite monitoring, alerting and help desk tools to ensure a quick response. Eliminate the hassle of incident communication. You can quickly communicate with users using pre-written templates and tight integrations to the incident management tools that you already use. With Uptime Showcase, you can turn your page into a sales and marketing tool. It allows you to display historical uptime for current and potential customers.

All-in-one tool that combines reliable uptime and performance monitoring, hosted page status pages, and incident management. Get instant alerts for downtime and performance metrics. Communicate maintenances and incidents to your users using simple status pages. To resolve issues together, developers and customer service can be teamed up. To keep your users informed, create incidents, add real time updates and change your services status. You can instantly alert your team and communicate issues with the integrations that you love. Send notifications to your users and publish updates about maintenances or incidents. To share your internal status page with colleagues and teammates, set a password. Your status pages, monitors, and teammates can be organized into projects. Modify the headers, parameters, or method of your HTTP monitors. Configure internal status pages and secure them with a password.

sam®, EHS Base System EHS online Software secova: The perfect tool for interactive knowledge management. The best EHS software online. sam®, you can easily organize, document, and perfect your operational training and instruction course systems. More than 2,600,000. Happy users with more than 1,000 customers!

We assist organizations in engaging and engaging workers to contribute to safety, health, and the environment. We help you to focus by identifying potential problems. Help your organization develop a safety culture by sharing best practices and deviations. Increase your reporting culture Ensure incident and near miss-communication are brought to the workplace by creating an automated interface that makes it easy for your workers to report and document safety concerns. All levels of your workforce can be involved in the reporting process. Use our SHE Incident Management Module reporting tool. This allows you to recognize and reward employees who make a positive contribution to your reporting culture. The incident management module allows you to track employee engagement and helps you register incidents. This can be filtered by individual, department, or site.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Automate Incident Alerting. Alert Catcher allows to consolidate and automate alerts from mission-critical systems (SIEM/EMS). All notifications and alerts can be customized based on preference. Escalations can also be created tickets in Jira Service Desk. Information Security Management department. Jira Service Desk platform owners, as well as departments processing applications from other information systems. For IT and/or software development departments. Allows you to create/update incidents at your own endpoint. Integrate with many SIEM /EMS systems. The additional entity - connection - is required to identify third-party systems in Alert Catcher.

VeiligWerk and you can create a safer work environment by working together. The VeiligWerk platform creates a single platform for safety management in your company. Employers can use the platform to identify, report, and resolve unsafe situations and accidents. Through an intuitive workflow, employers can see exactly where and why they are occurring and how they can prevent them. It's simple and user-friendly. Reporting should be simple and quick. Therefore, the barrier to reporting should be as low as possible. Our app is therefore easy to use and quick. Small investment, big impact Small investment, big impact Your organization has an effective way to communicate with others to improve safety. Statistics and achievements Statistics and accomplishments From the number and frequency of reports on a project, to the number of times that a toolbox was read.

Our major incident, mass notification, and planned maintenance solutions will keep your employees safe, informed, and productive. You can keep your team safe with timely communication updates. This prevents potentially dangerous events like cyber incidents, business continuity events, major incidents, and disasters from getting worse. Klaxon is the best tool to facilitate flexible and efficient communication in your company. Klaxon offers multiple notification channels. Users can choose how they want to receive major incidents notifications via email, SMS Voice/Telephone or Smartphone App. Two-way communication. Two-way communication. Recipients can use two-way communication to let you know if they have been affected, mark them as safe, and much more. Efficient incident management.