Business Software for OpenTable

Hostie is an innovative platform that leverages AI technology to enhance restaurant communication and guest engagement, functioning as a virtual concierge that responds to every call, text, and message in the unique voice of the establishment. This solution minimizes missed reservations, increases potential revenue, and boosts operational efficiency by automatically managing inbound communications, including phone calls, texts, and emails, through natural-sounding conversational AI. Additionally, it offers real-time insights into interactions and maintains transcripts while keeping guest history and data securely within the restaurant's control, ensuring a consistent service experience. Hostie seamlessly integrates with leading reservation systems and POS platforms to facilitate the management of reservations, modifications, event inquiries, and cross-channel messaging, all while accommodating multilingual interactions in more than 20 languages to serve a diverse clientele without language obstacles. Designed by individuals with restaurant experience, Hostie not only liberates staff from routine communication responsibilities but also prioritizes an uninterrupted and fluid guest experience, ultimately enhancing overall customer satisfaction.

Maple is an innovative voice AI platform tailored for the restaurant industry and similar service-oriented businesses, designed to utilize advanced natural language processing and menu-specific intelligence to handle incoming calls around the clock. This system not only accurately processes orders but also manages reservations through booking, modification, and cancellation, all while intelligently upselling and accommodating multiple languages to ensure teams never miss a business opportunity due to unanswered calls or manual interventions. By integrating seamlessly with restaurants' point-of-sale systems, Maple comprehensively understands menus, addresses dietary restrictions and allergies, captures orders with precision, personalizes guest interactions, and drives higher average ticket sizes alongside improved operational efficiency. Additionally, its robust infrastructure is built for scalability and reliability, serving both single and multi-location operations, allowing restaurants to automate routine call tasks, enhance order capture, and elevate guest experiences without the need for additional staffing resources. Ultimately, Maple empowers restaurants to focus on delivering exceptional service while streamlining their operations effectively.

When all elements function harmoniously, the overall efficiency is significantly enhanced. Say goodbye to integration issues; everything operates seamlessly. This solution is relied upon by business leaders globally. Business owners are discovering the essential control needed to boost sales, save valuable time, and enhance profit margins. Learn how numerous restaurant managers are successfully reducing food costs by as much as 5% and labor costs by approximately 3%. By permitting employees to clock in from any POS device, shift change bottlenecks are effectively eliminated. The built-in sales forecasting feature allows for a comparison between actual results and predictions, enabling more precise future scheduling. Automated reminders help suggest breaks and clock-outs, aiding in compliance with labor laws. Management oversight ensures accurate timekeeping through the approval of all punch edits and deletions. A real-time dashboard facilitates monitoring employee schedule adherence, while advanced reporting tools allow for detailed performance assessments of staff. This comprehensive system ultimately empowers businesses to operate more smoothly and effectively.

The future of digital marketing is increasingly focused on local engagement. With a single, aesthetically pleasing platform, you can oversee your clients' reviews, reputation, and local marketing efforts all in one place. This comprehensive solution provides management for reviews, feedback, and online reputation specifically tailored for local businesses. As most business searches now originate from location-aware devices, which prioritize map results over organic listings, the significance of reviews has never been greater. Consumers place their trust in reviews for a wide range of purchases, whether investing in a luxury car or grabbing an inexpensive coffee. You can keep track of a company's reviews and feedback effortlessly from one centralized dashboard. Additionally, you'll receive notifications whenever a negative review is published, allowing you to address potential issues before they escalate. Picture the potential of boosting conversions by tailoring your messaging to individual consumers based on their sentiments about a business, not merely their past purchases. Our platform simplifies the creation of campaigns that adapt according to consumer feelings, leading to more pertinent messaging and ultimately a higher return on investment. This innovative approach enables businesses to foster stronger connections with their local audience.

A retail task management system paired with mobile applications is designed specifically for retail managers and their teams, making task management much more straightforward and enjoyable. You can keep your standard operating procedure (SOP) templates organized and accessible. The system allows for the creation of standardized checklists that outline essential operational procedures, ensuring that each team member knows their responsibilities. With our intuitive online task manager, you can easily create and save new SOP task lists tailored for managers, supervisors, and staff, promoting a consistent approach across the board. Additionally, you can effortlessly keep these SOP templates current, so you can eliminate concerns about staff adherence to procedures, as updates are streamlined and communicated effectively to all employees. By sharing daily SOP tasks, you can distribute responsibilities seamlessly across different departments, ensuring that everyone is aware of their assigned duties. Your staff will receive notifications when they are tasked with any standard operating activities, whether those are part of daily, weekly, or monthly checklists. Furthermore, the system allows you to upload various SOP templates and reference documents, enabling staff to complete shared tasks efficiently and accurately. This comprehensive approach not only enhances productivity but also fosters a culture of accountability within the retail environment.

The Toast Kitchen Display System (KDS) creates a smooth connection between your front-of-house personnel and kitchen team, enabling them to serve exceptional meals. It boasts a higher temperature resistance and enhanced durability compared to iPad displays. You can install your KDS anywhere in the kitchen without sacrificing visibility. As soon as a guest places an order, items are sent directly to the KDS, allowing kitchen staff to begin preparation just moments later. Consolidate all orders from kiosks, online platforms, and third-party services onto your KDS. This system lets chefs concentrate more on food preparation rather than managing ticket counts. You can also personalize item names in various languages or even incorporate emojis! Orders can be directed to the appropriate station, whether it’s for dine-in, takeout, or delivery. Analyze ticket times by preparation station to pinpoint any delays. Moreover, notifications can be sent directly to guests or to the handheld devices of servers when orders are complete, ensuring that no dish goes cold while another is still being cooked. With this system, efficiency in meal preparation can greatly improve, leading to a better dining experience overall.

Doshii provides complete visibility into your operations, empowering you to make informed decisions instantly, even when managing multiple locations. It streamlines the often chaotic landscape of applications by integrating them effortlessly with your current systems. Say goodbye to the expensive redundancy of processing customer orders multiple times. With Doshii, every online order is directly transmitted to your POS, significantly reducing staff workload each day. Offering essential features like reservations, online delivery, and contemporary payment and loyalty solutions, Doshii supports a wide range of hospitality venues, both small and large. By assembling these applications into a centralized marketplace, Doshii ensures they're simple to connect to your Venue’s Point of Sale System (POS). This integration minimizes mistakes, cuts costs, and shortens wait times for your business while unlocking new opportunities for attracting a larger customer base and increasing order volume. Transform your interconnected operations into a seamless experience with Doshii, making your business more efficient and responsive to changing demands.

Integrating systems can often be complicated, but with Zip Forecasting, we’ve streamlined the entire process to make it incredibly easy. Our point-of-sale integration tool guides you through setup in under 10 minutes, allowing you to start creating your initial sales and transactions forecast for the upcoming week right away. With just one click, you can generate comprehensive forecasts that break down data into 15-minute increments, ensuring unmatched accuracy. When combined with Zip Schedules, these forecasts enhance your ability to manage labor more effectively, minimizing both overstaffing and understaffing issues. Additionally, when paired with Zip Inventory, you'll always have awareness of restock needs. Are you anticipating higher sales due to an upcoming event or lower sales because of inclement weather? Zip Forecasting allows you to easily modify forecasts in response to future weather conditions and events, with the capability to adjust sales and transactions at the daily level and in 15-minute intervals for even greater precision. This flexibility makes it easier than ever to stay ahead of changing demands and optimize your operations for success.

Touchtown and Sagely integrate effortlessly into the routines of individuals across various age groups, preferences, and levels of ability. Offering a diverse selection of customizable products, we simplify the process of crafting the ideal solution tailored to your specific community needs. The effectiveness of technology lies in its usability, and our offerings are designed to provide all the essential features without the accompanying confusion or extensive training requirements. Anyone can familiarize themselves with our innovative content manager in a day or less, ensuring ease of use. Each Touchtown product is linked to our top-tier content manager, allowing users to create, modify, and distribute content throughout their community seamlessly from the cloud. With the Staff Communicator, team members gain access to vital information regarding their positions, duties, and the community they support. Furthermore, HR professionals can centralize key resources, thereby enhancing communication among employees throughout the entire organization, ensuring everyone stays informed and engaged. This holistic approach fosters a more connected and efficient workplace environment.

We assist companies and brands in swiftly establishing a local footprint for high-intent, lucrative keywords and geographical combinations. Our offerings include robust, performance-oriented local marketing solutions. By enhancing search engine relevance and visibility in targeted areas, we empower businesses and brands to thrive. Locafy has introduced patented technology that enables the programmatic implementation of effective search marketing on an unprecedented scale. We offer four primary solutions to brands and channel partners: listings, landing pages, locators, and lead sites. From these foundational elements, we craft targeted products that yield substantial results and a strong return on investment. Our optimized directory listings serve as valuable touchpoints for businesses on a global scale. Being featured in these listings can significantly enhance a business's online visibility and local discoverability. This, in turn, generates improved local search rankings and leads. Moreover, businesses can quickly establish an appealing and precise online presence that is optimized for local searches, all within seconds, making it easier to connect with potential customers in their area.

Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.

Upon requesting reviews from a specific page, we will consistently track incoming data and implement changes without any additional fees. You will receive the information exactly as it appears, ensuring clarity and accuracy without any extraneous details or residual HTML. Our partnerships with leading platforms, along with dedicated monitors, ensure that we stay informed about any data alterations. We pride ourselves on delivering content swiftly and efficiently, setting a standard for speed that remains unmatched. Our mission is to equip our clients with a cutting-edge reputation management API that fosters growth and enhances team efficiency. By allowing us to handle the data collection, our customers can concentrate on their core priorities. Whether you're interested in businesses that align with your keywords or specific targets, we meticulously scan all compatible networks, providing results with superior accuracy compared to standard searches. With just a straightforward one-time request, you can swiftly obtain all relevant reviews, including rating texts, author details, timestamps, replies, edits, translations, images, and much more, ensuring a comprehensive understanding of your reviews landscape. This streamlined approach not only saves time but also empowers our clients to make informed decisions based on the data we provide.

Discover how over 6,000 bars, pubs, and restaurants utilize me&u to ensure every visitor feels right at home. From lively food courts to large pubs, and from bars to bowling alleys, there's a tailored solution ready to enhance your service experience. The adaptable ordering system allows both guests and servers to effortlessly add items to a shared table within the POS system, facilitating smooth payment division. This user-friendly and highly appealing QR code ordering system caters to guests who prefer to stay seated. Patrons can compile items from various vendors into a single cart and complete their purchase in one go, with automatic payouts to all vendors involved. Empower your servers to boost sales directly at the table and create an even more engaging dining experience for all. By leveraging these innovative features, establishments can enhance customer satisfaction and streamline operations simultaneously.

Peppr is an innovative cloud-based platform designed specifically for independent restaurants, aiming to enhance their daily operations and increase their revenues. At its foundation lies a user-friendly point of sale (POS) system that features adaptable menu management, customizable floor layouts, and robust hardware tailored for bustling restaurant settings; the system is capable of functioning seamlessly even during internet disruptions thanks to its offline mode and automatic backup capabilities. Additionally, it facilitates tableside ordering, allows for split checks, and ensures swift payment processing through mobile POS devices. To further optimize efficiency, Peppr provides kitchen display systems (KDS) that facilitate smooth communication between the front of house and kitchen staff, along with commission-free online ordering and delivery options that can significantly elevate sales. The platform is designed to easily integrate with widely-used third-party applications, including delivery services and employee scheduling tools, while also offering comprehensive reporting and analytics features that enable restaurant owners to monitor their performance from a single, centralized dashboard. With its range of functionalities, Peppr empowers restaurant operators to focus more on providing exceptional service and less on administrative burdens.

SevenRooms, a guest experience and retention platform, helps hospitality operators acquire, engage and retain more customers -- both on- and off-premise. The platform connects hospitality operators with data across the guest journey, allowing them to drive revenue and profitability. SevenRooms was founded in 2011 and venture-backed both by Amazon, Comcast Ventures, and Providence Strategic Growth. It has dining, hotel F&B and entertainment clients around the world, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Wolfgang Puck, Michael Mina,Jumeirah Group, sbe, LDV Hospitality, Zuma, Altamarea Group, AELTC, D&D London, Corbin & King, Live Nation and Topgolf.

With over 25 years of experience and more than 20,000 terminals deployed, SwiftPOS stands out as a trusted provider of dependable POS system solutions. Our extensive network of distributors ensures that support is always within reach, no matter where you are. Serving a diverse clientele from cozy local cafés to expansive stadiums with a capacity of 50,000, SwiftPOS is designed to adapt and grow alongside your business. You can easily select the features that best suit your venue's operations, ensuring a smooth management experience. Offering a comprehensive suite of functionalities, SwiftPOS seamlessly integrates with a wide array of leading third-party providers. Our commitment to delivering intelligent and smooth API integration capabilities sets us apart in the market. The POS layout is user-friendly and can be customized to meet your specific preferences, including adjustable keyboard layouts and detailed floor mapping. With local teams available throughout Australia and New Zealand, you benefit from software training, on-site installation support, and continuous operational assistance 24/7. SwiftPOS takes pride in offering an industry-leading point-of-sale software solution that not only meets current needs but also embraces innovation to keep you ahead. Our dedication to customer satisfaction ensures that as your business evolves, we will be there to support every step of the way.

Menu Connect by Tripadvisor offers a seamless way to consolidate your menu and essential business information, allowing you to reach both current and prospective customers wherever they are searching. Diners are actively looking for the dishes you offer, and with Menu Connect, your restaurant will be visible in the places that potential customers frequent. All you need to do is update your menu and verify your business information, and then you can relax while we ensure that all your details are consistent across the internet. By managing your online presence from a single platform, you save valuable time, and you can also utilize a QR code to provide diners with a mobile-friendly version of your menu. Boost your visibility by making your menu searchable to the right audience on various online platforms, including not just Tripadvisor, but also Google and Facebook. You will appear in search results whenever diners are looking for specific items on your menu, helping to connect them with your offerings. Additionally, you can discover where diners are learning about your restaurant across the web, giving you insights to further enhance your marketing strategy. This all-in-one solution not only simplifies your management tasks but also amplifies your restaurant's reach.

At the Concierge Desk, every moment is crucial, as guests require immediate information, and unnecessary steps can hinder service efficiency. The Concierge Suite provides a user-friendly task log with an enhanced workflow designed to streamline guest interactions. Concierges are adept at juggling multiple tasks simultaneously, and the ability to customize your task log according to your specific needs significantly boosts productivity. Our system enables you to accomplish your responsibilities with fewer clicks, allowing for the creation of personalized directions and printables while saving frequently used routes. You can easily locate nearby businesses, access maps, and obtain directions to assist guests promptly. Additionally, you can share this information directly with guests to ensure they reach their destinations efficiently. The system features a trackable texting capability, enabling seamless communication with guests while maintaining a history of past messages for easy reference. Moreover, our print-on-demand document library minimizes paper waste by allowing e-sending of custom itineraries and confirmations. To maintain a cohesive brand image, the platform also offers updated custom layouts for confirmations and itineraries, ensuring your team remains informed and aligned. This comprehensive suite of tools ultimately enhances the guest experience while boosting operational efficiency.

UX researchers and designers often find themselves dedicating countless hours each week to manually handling tasks like sending emails, coordinating calendars, purchasing gift cards, and managing disorganized spreadsheets, all for the purpose of engaging with users. Rally simplifies the research process by automating outreach efforts, scheduling tasks, and managing incentives efficiently. By eliminating the burdensome manual recruitment work, you can concentrate on what truly counts: conducting impactful research. With Rally, all your participants and studies are organized in one place, and you are alerted when participants qualify for new studies, making it effortless to initiate your next research project with assurance. You can establish templates for various outreach types and schedule and sequence emails seamlessly. The platform also incorporates screeners with skip logic and auto-qualification to swiftly identify the most suitable participants. Furthermore, it features team scheduling that dynamically adjusts your availability and accommodates moderators and observers effectively. In addition, managing incentives becomes a breeze, ensuring that both you and your participants can easily navigate the process of claiming rewards. Ultimately, Rally transforms the research landscape, allowing you to invest more time in valuable insights and less in administrative tasks.

Hudini has introduced a contactless check-in and mobile key solution for hotels worldwide. This innovative service enables guests to conveniently upload necessary documents, enter their payment information, and receive a digital key via a mobile application. By bypassing the front desk, guests can enjoy a smooth and efficient check-in process without waiting in line, minimizing unnecessary personal interactions. Our commitment to enhancing guest experiences is evident as we leverage intelligent automation and smart interactions. Furthermore, we manage guest bookings by anticipating their preferences even before their arrival at the hotel. Hudini develops tailored profiles for each returning guest, analyzing previous behaviors to customize services, including hotel transfers and room selections, ensuring a personalized stay that meets their unique needs. As we continue to refine our approach, we aim to elevate hospitality standards across the industry.

Anon provides two robust methods for connecting your applications with services that lack APIs, allowing for the creation of groundbreaking solutions and the automation of workflows in unprecedented ways. The API packages offer ready-made automation for widely-used services that do not have APIs, making it the most straightforward approach to leveraging Anon. Additionally, there is a toolkit designed for creating user-permission integrations for platforms without APIs. By utilizing Anon, developers can empower agents to authenticate and perform actions on behalf of users across many of the internet's most frequented sites. You can also programmatically engage with leading messaging services. The runtime SDK serves as an authentication toolkit, enabling AI agent developers to craft their own integrations for popular services lacking APIs. Anon streamlines the process of developing and managing user-permission integrations across various platforms, programming languages, authentication types, and services. By handling the complex infrastructure, we enable you to focus on creating exceptional applications that can transform user experiences. Ultimately, Anon empowers innovation by significantly reducing the barriers to integration.

Sorrel AI is a sophisticated platform designed to provide customer insights by leveraging artificial intelligence to gather and evaluate extensive online feedback and reviews, producing a comprehensive overview of a brand and its comparative standing in the market. By automating the tedious task of review analysis through the examination of consumer review websites, it effectively processes sentiments and themes to create business-intelligence dashboards specifically catered to consumer-oriented businesses, investors, and consultants. The platform not only emphasizes the key strengths and weaknesses of an organization but also uncovers opportunities for market positioning and notifies users about shifts in consumer sentiment or competitive landscapes. Engineered to handle substantial volumes of customer and competitor review data swiftly, it generates high-quality insights that would be challenging to achieve through manual methods. This system is particularly advantageous for sectors such as hospitality, retail, leisure, and insurance, where consumer opinions significantly influence reputation and overall value. Ultimately, Sorrel AI empowers businesses to make informed decisions based on real-time data and market dynamics.

Mosaic is an exceptionally adaptable hospitality application designed for medium to large hospitality groups, allowing them to create fully branded mobile apps that enhance customer engagement, foster loyalty, and improve operational efficiency. Unlike conventional white-label solutions, it offers a modular native app framework that provides brands with greater flexibility while minimizing costs and development time associated with completely custom solutions. The application empowers businesses to oversee essential guest experiences directly within the app, including functionalities like in-app ordering, pay-at-table options, bookings, and efficient payment processing through existing gateways. Moreover, Mosaic places a strong emphasis on loyalty and personalization, featuring elements such as gamification, tailored offers, and seamless integration with loyalty platforms to help operators build stronger direct relationships with their customers. This innovative approach not only enhances user experience but also drives repeat business and long-term customer retention.

Infrasys POS is a versatile, cloud-based point-of-sale system designed for contemporary hotels, restaurants, and food and beverage establishments that require adaptability, growth potential, and outstanding customer service at every location. Beyond functioning as a traditional POS, Infrasys empowers hospitality teams to oversee an array of operations including menu management, pricing, sales tracking, payment processing, inventory control, table management, reporting, mobile ordering, kitchen display coordination, employee administration, and multi-property management through a unified system. This platform is managed through the cloud without being reliant on it, enabling teams to access and control their systems from afar while ensuring uninterrupted service, even in the event of Wi-Fi disruptions. Infrasys is compatible with Windows, iOS, Android, and Linux operating systems, offering users the flexibility to utilize their current hardware or select from Shiji's hardware options that integrate effortlessly with the system. This comprehensive approach not only enhances operational efficiency but also elevates the overall guest experience across diverse hospitality settings.

Get in touch with customers immediately by sending personalized messages that are relevant to your business. These messages will inspire engagement and drive repeat sales. Based on the actions taken, personalize and customize the content of your messages. Get 10X more revenue from triggered emails than you do with triggered emails. Increase repeat purchase rates by 23% through cross-selling, upsell and cross-selling. To increase word-of mouth and social sharing, create a personalized experience that is memorable. Voxie can be integrated with any CRM, POS or loyalty program, as well as any marketing automation platform. Your brand can build deeper, more meaningful relationships with customers by incorporating customer responses. This will increase customer lifetime value and drive more revenue. With AI and segments that receive 98% open rate, you can trigger personalized, brand-relevant conversations in real time. Engage with your audience more effectively in real-time, at scale, and with a higher than 50% response rate