Business Software for ManageEngine OpManager

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Firewall Analyzer is a firewall management tool that automates firewall rule administration. It tracks configuration and rule changes, schedules configuration backups, and helps to manage firewall policies. Performs periodic security audits, generates alerts for security events, tracks VPN use, generates VPN reports and displays the current security status firewalls. Employee internet usage is monitored to generate live, historical bandwidth reports. Alerts when bandwidth is exceeded. Collects, consolidates and analyzes firewall logs in order to generate security and bandwidth reports.

ManageEngine Applications Manager is an enterprise-ready tool built to monitor a company's complete application ecosystem. Our platform enables IT and DevOps teams to have access to all of their application stack's dependent components. Monitoring the performance of mission-critical online applications, web servers, databases, cloud services, middleware, ERP systems, communications components, and other systems is simplified with Applications Manager. It contains a range of capabilities that help to expedite the troubleshooting process and minimize MTTR. It's a great tool to resolve performance issues before they harm application end users. Applications Manager has a fully functional dashboard that can be customized to provide quick performance information. By setting alerts, the monitoring tool continually monitors the application stack for performance issues and notifies the appropriate staff without delay. Applications Manager helps transform performance data into meaningful insights by combining this with advanced machine learning.

OpUtils is an IP address and switch port management tool that engineers can use to efficiently monitor, diagnose and troubleshoot IT resources. OpUtils is a complement to existing management tools, providing real-time monitoring and troubleshooting capabilities. It makes it easy for network engineers to manage their switches and IP addresses. This switch port management tool includes over 20 tools that can be used to monitor network performance, such as monitoring bandwidth usage, monitoring the availability of critical devices, and backing up Cisco configuration files. Advanced IP scanning of IPv4 or IPv6 subnets within your network is possible to identify available and used IP addresses. You can scan all switches in your network, map ports, run port scans, and view details such user, physical location, and more. Block access to rogue devices and identify rogue device intrusions.

NetFlow Analyzer provides real-time visibility to network bandwidth performance and leverages flow technologies. NetFlow Analyzer provides a comprehensive view of your network bandwidth usage and traffic patterns. It has been used to optimize thousands of networks worldwide. NetFlow Analyzer provides a single solution that analyzes, reports, and collects data about your network's bandwidth usage. NetFlow Analyzer can help you optimize bandwidth usage across more than a million interfaces worldwide. It also provides network forensics, network traffic analysis, and network forensics. To gain control over the most used applications, you can reconfigure policies using traffic shaping via ACLs and class-based policies. NetFlow Analyzer uses Cisco NBAR technology to provide deep visibility into Layer 7 traffic. It can also identify applications that use dynamic port numbers, or hide behind known ports.

Slack is an AI-powered productivity and collaboration platform designed to help teams work together through conversations, channels, automations, and connected business tools. It gives organizations a central place to manage communication, projects, customer conversations, files, meetings, workflows, and updates. Channels create transparent spaces where employees, external partners, apps, and AI agents can collaborate around shared work. Slackbot adds personalized AI assistance by using the messages, files, channels, apps, and tools users already have permission to access. It can answer questions, summarize missed conversations, schedule meetings, generate content, analyze reports, create charts, and help teams act on information inside Slack. The platform also includes huddles for quick voice and video conversations, Slack Connect for working with clients and partners, and Workflow Builder for automating repetitive tasks. Slack integrates with many business systems, including Salesforce, Agentforce, GitHub, Claude, Google Drive, Vercel, Jira, Zoom, HubSpot, Workday, and other workplace tools. Its AI and automation features help teams reduce meeting overload, find information faster, and coordinate work across departments. With security, scalability, and enterprise controls, Slack helps businesses create a connected operating system for everyday work.

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

ManageEngine's AlarmsOne serves as a comprehensive alert management platform that enables users to oversee notifications from various IT management tools seamlessly. This solution offers straightforward integration with numerous on-premises and SaaS IT infrastructure monitoring systems. By creating an account and setting up the Alarm Poller on their server, users can effectively centralize their IT alerts. Additionally, AlarmsOne provides real-time notifications along with multi-channel communication options, ensuring that responses are swift and efficient. This capability is particularly beneficial for organizations looking to enhance their incident response times.

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

SMSEagle, a hardware SMS gateway, allows SMS messages to be sent to a telecommunication carrier directly without using 3rd-party services or the Internet. This is done by using a SIM Card, built-in modules with an external antenna to communicate with a telecommunications operator directly (works like mobile phones). Hardware SMS gateways, also called SMS servers, integrate hardware and software to manage communication. The device provides various methods of integration with external systems such as API, Email to SMS, etc.