Best DevOps Software for ServiceNow

NeuBird AI is an agentic AI platform built for IT and SRE teams who are done fighting fires manually. It watches your entire stack around the clock and when something goes wrong, it does more than surface an alert. It investigates by pulling from your logs, metrics, traces, and incident tickets, and figures out what actually broke and why, and tells the team exactly what to do next or simply takes care of it. Neubird connects to the tools your team already relies on including Datadog, Splunk, PagerDuty, ServiceNow, AWS CloudWatch, and more. It reasons across all of them the way a senior engineer would, at any hour, without the 2 AM wake-up call. Incidents that once took hours now close in minutes, with MTTR reduced by up to 90%. Neubird AI runs continuously, deploys as SaaS or inside your own VPC, and fits within your existing security controls. No rip and replace. Just faster resolution, less noise, and more time back for the work that actually matters - The on-call coverage your team deserves, without the 2 AM wake-up calls

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Stonebranch’s Universal Automation Center (UAC) is a Hybrid IT automation platform, offering real-time management of tasks and processes within hybrid IT settings, encompassing both on-premises and cloud environments. As a versatile software platform, UAC streamlines and coordinates your IT and business operations, while ensuring the secure administration of file transfers and centralizing IT job scheduling and automation solutions. Powered by event-driven automation technology, UAC empowers you to achieve instantaneous automation throughout your entire hybrid IT landscape. Enjoy real-time hybrid IT automation for diverse environments, including cloud, mainframe, distributed, and hybrid setups. Experience the convenience of Managed File Transfers (MFT) automation, effortlessly managing and orchestrating file transfers between mainframes and systems, seamlessly connecting with AWS or Azure cloud services.

Sematext Cloud provides all-in-one observability solutions for modern software-based businesses. It provides key insights into both front-end and back-end performance. Sematext includes infrastructure, synthetic monitoring, transaction tracking, log management, and real user & synthetic monitoring. Sematext provides full-stack visibility for businesses by quickly and easily exposing key performance issues through a single Cloud solution or On-Premise.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

GitGuardian is a global cybersecurity startup focusing on code security solutions for the DevOps generation. A leader in the market of secrets detection and remediation, its solutions are already used by hundred thousands developers in all industries. GitGuardian helps developers, cloud operation, security and compliance professionals secure software development, define and enforce policies consistently and globally across all their systems. GitGuardian solutions monitor public and private repositories in real-time, detect secrets and alert to allow investigation and quick remediation.

Device42 is a robust and comprehensive data center and network management software designed by IT engineers to help them discover, document and manage Data Centers and overall IT. Device42 provides actionable insight into enterprise infrastructures. It clearly identifies hardware, software, services, and network interdependencies. It also features powerful visualizations and an easy-to-use user interface, webhooks and APIs. Device42 can help you plan for network changes and reduce MTTR in case of an unexpected outage. It provides everything you need for maintenance, audits and warranty, license certificate, warranty and lifecycle management, passwords/secrets and inventory, asset tracking and budgeting, building rooms and rack layouts... Device42 can integrate with your favorite IT management tools. This includes integration with SIEM, CM and ITSM; data mapping; and many more! As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Remain vigilant and proactive in managing all Development and Operations incidents. Promptly inform the appropriate personnel, minimize response time, and prevent alert fatigue. Opsgenie serves as a contemporary incident management solution, guaranteeing that significant incidents are not overlooked and that the right actions are executed swiftly by the designated team members. The platform collects alerts from your monitoring tools and custom applications, organizing each notification by relevance and urgency. On-call schedules are established to ensure that the appropriate individuals are alerted through various communication methods, including phone calls, emails, SMS, and mobile push notifications. If an alert goes unacknowledged, Opsgenie automatically escalates the situation, ensuring that the incident receives the necessary focus and intervention. Take advantage of an instant free trial to explore its capabilities. By utilizing Opsgenie, teams can enhance their incident response strategy and foster a more efficient operational environment.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

SaltStack is an intelligent IT automation platform that can manage, secure, and optimize any infrastructure--on-prem, in the cloud, or at the edge. It is built on an event-driven automation engine that detects and responds intelligently to any system. This makes it a powerful solution for managing complex environments. SaltStack's new SecOps offering can detect security flaws and mis-configured systems. This powerful automation can detect and fix any issue quickly, allowing you and your team to keep your infrastructure secure, compliant, and up to date. Comply and Protect are both part of the SecOps suite. Comply scans for compliance with CIS, DISA, STIG, NIST and PCI standards. Also, scan your operating system for vulnerabilities and update it with patches and patches.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

Anypoint Platform from MuleSoft is a comprehensive cloud-based integration and API management platform designed to speed up digital transformation efforts. It allows developers to build APIs quickly using pre-built assets or from scratch, supports data transformation, testing, and seamless integration into CI/CD workflows with tools like Maven and Jenkins. Deployments can be made on CloudHub, Docker, Kubernetes, or on-premises, offering flexibility across various architectures. The platform secures enterprise integrations with automated policies and format-preserving tokenization, helping organizations meet strict compliance requirements including GDPR and PCI DSS. Teams can manage and monitor APIs centrally with contextual analytics and real-time operational insights. Anypoint also enables discovery and reuse of APIs and integration assets through customizable marketplaces, boosting developer productivity. Enterprises like Airbus have accelerated IT project delivery significantly by leveraging its reusable assets and scalable infrastructure. With its robust security, operational resilience, and developer-friendly tools, Anypoint Platform is designed to support modern enterprise needs.

IBM DevOps Deploy, previously known as IBM UrbanCode Deploy, is an application-release platform that enables the continuous delivery of applications to various environments by integrating deployment automation with extensive visibility, traceability, and auditing features. It enhances the frequency of software releases through automated and repeatable deployment processes that span development, testing, and production phases. The solution streamlines the deployment of multichannel applications, ensuring consistency and repeatability across both on-premises and cloud environments. By utilizing a centralized server, organizations can efficiently manage thousands of endpoints across multiple clouds, data centers, or mainframes. The platform increases robustness and simplifies the design of processes through established integrations with a wide array of tools and technologies, such as Jira, Jenkins, Kubernetes, Microsoft, ServiceNow, and WebSphere, ultimately fostering a more agile development environment. This comprehensive approach not only accelerates delivery but also enhances overall operational efficiency.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Edge Delta is a new way to do observability. We are the only provider that processes your data as it's created and gives DevOps, platform engineers and SRE teams the freedom to route it anywhere. As a result, customers can make observability costs predictable, surface the most useful insights, and shape your data however they need. Our primary differentiator is our distributed architecture. We are the only observability provider that pushes data processing upstream to the infrastructure level, enabling users to process their logs and metrics as soon as they’re created at the source. Data processing includes: * Shaping, enriching, and filtering data * Creating log analytics * Distilling metrics libraries into the most useful data * Detecting anomalies and triggering alerts We combine our distributed approach with a column-oriented backend to help users store and analyze massive data volumes without impacting performance or cost. By using Edge Delta, customers can reduce observability costs without sacrificing visibility. Additionally, they can surface insights and trigger alerts before data leaves their environment.

Select the tools that best suit your needs, and we will handle everything else. Create an ideal CI/CD stack tailored to your organization's objectives without the worry of vendor lock-in. By eliminating the need for manual scripts and complex toolchain automation, your engineers can concentrate on your main business activities. Our pipeline workflows utilize a declarative approach, allowing you to prioritize essential tasks over the methods used to achieve them, covering aspects such as software builds, security assessments, unit testing, and deployment processes. With the help of Blueprints, you can troubleshoot any issues directly within Opsera, thanks to a detailed console output for each step of your pipeline's execution. Gain a holistic view of your CI/CD journey with extensive software delivery analytics, tracking metrics like Lead Time, Change Failure Rate, Deployment Frequency, and Time to Restore. Additionally, benefit from contextualized logs that facilitate quicker resolutions while enhancing auditing and compliance measures, ensuring that your operations remain efficient and transparent. This streamlined approach not only promotes better productivity but also empowers teams to innovate more freely.

Split's Feature Data Platform™ allows you to move quickly without breaking anything. Set up feature flags, and deploy them safely to production. You can control who sees what features and when. Connect each flag to contextual data so you can know if the features you are deploying are improving or making things worse. You can then act without hesitation. You can easily conduct feature experiments such as A/B testing without slowing down. Split is a feature-management platform that goes the extra mile with experts to support, online courses that help you learn while you go, and an developer-oriented culture which puts our customers in the center. Split can help you to improve your productivity, reduce your MTTR or ignite your development team without burning it out. Switch to a free account, schedule a demonstration to learn more or contact us with any questions.

Omnium Lite is a comprehensive DevSecOps test environment management solution built to simplify how organizations manage IT environments. It automates environment booking, scheduling, provisioning, and monitoring across physical servers, virtual machines, containers, and cloud platforms. By eliminating spreadsheets and manual coordination, Omnium Lite improves accuracy and efficiency. The platform integrates with leading DevOps, CI/CD, and service management tools through a robust API framework. Real-time monitoring tracks environment health, changes, and potential security breaches proactively. Omnium Lite generates automated handover reports, audit logs, and usage insights for governance and compliance. It supports cloud providers like AWS and Microsoft Azure as well as container technologies such as Docker and Kubernetes. With centralized dashboards and calendars, teams gain full visibility into environment availability and usage. Omnium Lite enables faster, more secure continuous delivery.

CruzOC is a multi-vendor, scalable network management and IT operations tool that provides robust but easy-to-use netops. CruzOC's integrated, automated management features include performance monitoring, configuration management, lifecycle management, and lifecycle management of 1000s of vendors. Administrators can use CruzOC to automate their data center operations and critical resources. This will improve network and service quality, speed up network deployments and lower operating expenses. The result is comprehensive and automated problem resolution from a single-pane-of-glass. Cruz Monitoring & Management. Monitoring & Analytics, NMS -- health, NPM traffic, log, and change. Automation & configuration management -- compliance and security -- orchestration, provisioning. Automated deployment -- auto-deploy, ZTP, remote deploy. Deployments are available both on-premises and in the cloud.

Zenduty offers a comprehensive platform for incident alerting, on-call management, and response orchestration that integrates reliability into your production operations seamlessly. It provides a unified view of the health status across all production activities, allowing teams to respond to incidents with a 90% faster turnaround and resolve issues in 60% less time. With the ability to implement customized, data-driven on-call schedules, you can maintain round-the-clock coverage for significant incidents. The platform facilitates the application of industry-leading incident response protocols, enabling quicker resolution through effective task delegation and collaborative triaging efforts. Furthermore, it automatically integrates your playbooks into each incident, ensuring a structured approach to each situation. You can also log incident-related tasks and action items to enhance the quality of postmortems and prepare for future occurrences effectively. By suppressing unnecessary alerts, your engineering and support teams can concentrate on the notifications that truly matter. Additionally, Zenduty boasts over 100 integrations with various tools such as application performance management (APM), log monitoring, error tracking, server monitoring, IT service management (ITSM), support systems, and security services, thereby enhancing the overall operational efficiency. This extensive connectivity ensures that teams can utilize their existing tools while streamlining their incident management processes.

Aiden by OpsVerse is an AI-driven DevOps assistant designed to help teams optimize their workflows and improve operational efficiency. It uses agentic AI to learn from team behaviors, tailor responses to specific environments, and take proactive actions such as scaling infrastructure or resolving deployment failures. Aiden integrates seamlessly with existing DevOps processes, offering real-time insights and automating repetitive tasks. With a privacy-first approach, Aiden complies with data security policies and offers flexible deployment options, ensuring security and compliance at all stages of DevOps management.

NudgeBee is an enterprise-grade AI Agents and Agentic Workflow platform purpose-built for SRE, CloudOps, DevOps, and platform engineering teams running complex cloud-native environments. The platform ships pre-built AI Assistants that work on day one, no model training, no prompt engineering. The AI SRE Agent handles incident triage, alert enrichment, root cause analysis, and remediation guidance. The AI FinOps Assistant delivers continuous Kubernetes and cloud cost optimization with right-sizing, spot instance, and abandoned resource recommendations. The AI K8sOps Agent provides natural-language interaction with clusters for workload checks, upgrade guidance, and maintenance operations. Alongside these, NudgeBee's visual no-code Workflow Builder lets teams automate any custom operational process. It supports 20+ action categories including native AWS, Azure, and GCP CLI nodes, kubectl execution, database queries, LLM-powered nodes, Agent-to-Agent (A2A) calls, and MCP server integration, all with built-in approval gates and audit logging. Key technical differentiators: NudgeBee uses a live semantic Knowledge Graph to ground AI answers in real infrastructure topology. It queries observability data in place, zero data ingestion, zero egress cost. A single workflow can span multiple clouds, Kubernetes clusters, ticketing tools, and communication channels. 49+ integrations across Kubernetes, AWS, Azure, GCP, Prometheus, Datadog, Dynatrace, Jira, ServiceNow, Slack, GitHub, ArgoCD, and more. Enterprise-ready: RBAC, MFA, immutable audit trails, BYOM (GPT, Claude, Gemini, Bedrock, Ollama), self-hosted deployment, SOC-2 Type II, and ISO 27001 certified.

End-to-end "Business intelligence" for your IT organization. Transparency, control, and productivity are all key to a successful IT organization. Scaled agility in your IT fabric is encouraged. A complete environment and release image supports collaboration across teams and provides the insight organizations need today to drive innovation. You can improve visibility of your complex IT fabric, which will allow for better collaboration and decision-making. A centralized portal allows you to manage complex computer systems and the entire IT fabric. To reduce IT costs and increase project productivity, measure the usage of test environments. Establish control through centralized runbooks and automation for regular and time-consuming tasks to eliminate chaotic and non-repeatable activities. You can manage conflict and change effectively while providing real-time health status and powerful analytics to determine your business impact.

Embark on your DevOps journey and streamline application delivery with a cohesive and robust workflow. The path to continuous delivery begins here. Clarive stands out as the pioneering tool that offers an integrated experience for both Development and Operations teams. Establish and plan your milestones, quality checkpoints, and releases in alignment with your product vision and objectives. Package your source code or any related artifacts into changesets that facilitate various review, testing, or deployment workflows. Track your release journey through various stages and environments, while fostering collaboration and iterative improvements using kanban boards and discussions. Automate your release pipelines to set up infrastructure, manage dependencies, and deploy components seamlessly. This solution is perfect for Development teams eager to adopt lean delivery practices and optimize their workflows. It also serves Operations teams aiming to unify all delivery processes, break down silos, and effectively manage application dependencies. By consolidating tools, you can save both time and resources, paving the way for a more efficient and productive DevOps environment. Embrace this opportunity to enhance your collaborative efforts and achieve your goals with greater efficiency.