Best Customer Success Software for Amazon Web Services (AWS)

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

SmartKarrot, a cloud-based solution for Customer Success & Account Management allows teams to manage Customer Growth (Expansion/Retention & Renewal), with a platform focussed on Intelligence & Automation. 1. SmartKarrot is built on Augmented Intelligence and proactive handles complex use cases related to Expansion & Retention. Multiple products, service lines, and geographies. 2. Our customers can scale efficiently with our intense focus on Automation & Playbooks. 3. Our New Age Design with a PLG mindset makes for a great user experience. 4. Our unlimited user packages allow our clients to be truly Customer Centric and enable great alignment within their teams.

Integrate your customer data across any tech stack to get a clear view of the relevant data, including risk levels and usage trends. Unify your data for a complete view of your customer's health and trends. Churned insights can help you take a proactive stance in fighting churn, and identify the steps that should be taken to prevent customers from leaving. AI-based health score, key churn factors, and the next best actions. Automated alerts for when a customer's health is at risk, or if an opportunity arises. Results that are easy to understand based on segments of customers. Get alerts automatically when a customer's health is poor or if an opportunity arises. You can then engage with them proactively. Maximize your growth opportunities by focusing on the healthiest clients. Churned’s automated next-best products and personalized customer contact channels can boost your business's success.

Customer Success is a technology-based platform that helps you build trusting relationships with your customers and employees. Advanced techniques are used to analyze large amounts of data. This creates a unique view of customers and generates insights that will help your company be more proactive and precise in its actions. We understand that every company is unique. SenseScore can be customized to meet your business needs and circumstances. To calculate your customer's health, we take into consideration the key indicators. This allows you to anticipate risks and find opportunities for your business. The SenseData platform connects to your digital tools and data sources. SenseConnect is our own API that connects more than 70 tools and data sources quickly and safely. All the information you need to run your business is available. Our team of experts can help you overcome any data barriers.

Scaled self-service analytics. Scuba makes it easy to access your data and start mining it for insights, regardless of whether you are a product manager, a head of a business unit or a chief experience officer. Interana allows you to interactively examine your data in real time to see not only what is happening in your company, but also why. Scuba is always available so you don't have to wait for your data. You have access to all of your data at all times, so you can answer any questions you may have. Scuba is designed for everyday business users. You don't need to know SQL or code.

Customer health scores, and other assessments, are largely subjective. They are based on a small number of trivial data points. To be truly data driven, you must use ALL of your data to identify serious signals that can identify risks/opportunities and improve decision-making. Identify trends, predict customer lifetime value, predict the churn, and even identify the next best actions for driving retention and revenue. You can also get access to our data scientists to help you learn and improve. Keep track of the reasons why your customers cancel. You can see which segments of customers are performing poorly and which are improving. You can't keep all your customers forever. Former customers are 45% likely to reactivate compared to new customers. Data science is difficult, but you want to make data-driven decisions. Customer health scores, and other assessments, are largely subjective.