Best Customer Service Software for Zendesk Guide

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Live chat software for the best customer interactions You can instantly reach your customers via web, mobile, or social chat and messaging. Businesses should be available wherever their customers are, especially when they need assistance. Customers have turned to live chat and messaging to request services in the last year. Live chat allows you to reach customers wherever they are most comfortable. Customers who feel more at ease are more likely to purchase more and stay loyal. However, live chat is more than just about customer preferences.

Zendesk Gather is a community platform that allows customers to connect and work together. Customers sometimes just need a place to chat. It doesn't have to be with your company. Think about it: Your customers use your products every single day and their expertise can be a huge asset. You just need to open the door for them to exchange knowledge and you can still offer support when they need it. Zendesk Gather is community forum software. It allows customers to share their knowledge and create a space for them to collaborate with each other. Gather allows customers to get the support they need without having to rely on your staff. Create a community where customers can rely on each other for support. Your customers should be able to share their ideas, offer feedback, and even exchange tips and tricks. If complex issues arise, you can loop in your agents to keep the conversation flowing and productive.

The messaging platform for conversational businesses. Sunshine Conversations allows you to unify messages from all channels into one conversation and create interactive messaging experiences anywhere. Communication has changed fundamentally. Messenger apps such as WhatsApp, Facebook Messenger, and WeChat allow users to communicate more personally with their family and friends from all over the globe. Businesses know that they must be there for their customers. It's becoming more difficult to manage conversations across channels due to the increasing number of channels and changing technology. These channels are rapidly evolving from places where we chat to places that we do business, thanks to bots, AI and interactivity in messaging.