Best Customer Service Software for SearchUnify

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Docebo's Learning Platform combats complacency in learning technology. It empowers organizations to provide engaging and intuitive learning experiences that increase professional and organizational growth, and create measurable impacts. Docebo is trusted by more than 1,700 companies worldwide. It makes learning a core business activity and prepares organizations and their employees for the future. The Docebo Learning Platform, a SaaS eLearning solution provider ranked in the Top 10 and winner of the gold award, is the industry's best-known and most comprehensive solution for learning management. Docebo is well-known for its ability provide an engaging experience for learners. This will keep them engaged with your business for longer, eliminate the need to use multiple systems to deliver internal or external enterprise (employees and customers) learning programs, scale alongside any business's growth.

Skilljar is an easy-to-use, modern learning management system (LMS), that helps customers onboard and succeed. This online training software is simple and easy to use. It increases onboarding time and value, turns training into profit center, and scales training programs to reduce costs and inbound support. Skilljar provides businesses with the best way to educate their customers and partners. It features a complete analytics dashboard, an integrated e-commerce engine, multiple payment options, promotion code capabilities, and multi-seat licensing.

Thought Industries is the world's most trusted B2B customer education platform. It is designed for software companies, consulting firms and associations as well as CEU providers. Thought Industries delivers engaging learning experiences to your target audience. Thought Industries is more than a learning management system. It allows organizations to create, customize, distribute, and monetize white-labeled online courses for professionals and consumers.

Khoros allows you to connect with your customers right from the moment that you make your first offer, through the moment of sale and beyond. We are here to help you stay connected with your customers via any channel. We have built an AI-powered digital engagement platform that you can trust, regardless of your greatest success or worst crisis. Khoros offers enterprise workflows that can handle high volumes, complex deployments, brand protection, and security needs for the top brands. All this is backed up by an award-winning service team that is committed to your success. We are more than just a technology vendor. Khoros' award winning services, coaching, and industry knowledge make us the perfect partner for your long-term success.

The river of data. Appinium is the best way to leverage videos and multimedia, webinars, as well as learning natively within your Salesforce environment. Interactive Video Marketing, Unleashed. You've heard it for 15 years that video marketing is the future of marketing. We are now past that. Data-driven interactive video is now the standard. ViewTrac: 100% Native video and SCORM enablement. ViewTrac's native multimedia viewer allows you to unleash the power of video across Salesforce (including Communities and Trailhead). It is a powerful tool for uploading, sharing, tracking, and analysing video engagement. Data. You may already know how many people have viewed your videos. But who is actually watching them? Are some videos more engaging than others or vice versa? Are people more likely to convert if they interact with video content? Zoom integration. Zoom integration.