Best Customer Service Software for Grafana

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Success4 provides the right tools that do all the heavy lifting so you can focus on your customer success strategy.

configure8 is an internal developer portal that helps helps your developers move faster and build better software with self-serve access to the knowledge and functionality they need. configure8 is built around a universal catalog that easily organizes all of the sociotechnical knowledge about your team and applications, services, environments, and resources. Customize the data model to integrate any tool and present custom views and calculations. Easy to set-up and maintain, and delivers value. configure8 uses knowledge in the universal catalog to power Scorecards and Self-Serve Actions. Scorecards by configure8 feature the largest library of pre-built checks and the ability to scorecard any custom data as well as create standards tripwires. Self-Serve Actions feature dynamic forms that are contextually aware to minimize developer cognitive load for day 2 operations. We even offer starter templates + custom actions. Deploy configure8 on-premise or use our SaaS hosted version. We offer white glove support to ensure your success and high internal adoption rates.

Most tools used for customer success are either designed for sales or too complex. Startdeliver simplifies the monitoring of customer health, managing projects, and automating workflows. View data on customer health, based on feedback, open support tickets, and usage. Reports on the performance of your team can be easily shared with management. Many companies leave it to chance. Startdeliver allows you to take control and manage the process. As the journey progresses, keep track of all stakeholders and users. Manage and drive an proactive retention process. All your data can be used to measure and gain actionable insights. You can also manage all customer interactions. With journeys, you can deliver the desired outcome in a deliberate manner to your customers. Automate your customer interactions using automation IQ. Start with documentation, tutorials and a free sandbox environment.