Best Customer Retention Software for Freelancers

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.

Patch Retention, a customer retention tool, offers a set of tools to increase customer engagement and loyalty. Its features include automated journeys for customers, email and SMS campaigns, a chat widget to facilitate seamless communication, analytics, insights, referral programs, as well as customer segmentation. These tools allow businesses to send personalized messages, understand the behavior of customers, and implement effective retention strategy. Patch Retention offers a RFM (Recency Frequency Monetary) Analysis feature that allows businesses to gain deeper insights into customer segments, and tailor retention strategies with precision. Patch Retention integrates these capabilities to increase customer loyalty, reduce churn and drive long-term business success.

Stop loosing money due to credit card problems. Retain®, combines world-class subscription expertise and algorithms that leverage millions to win-back customers. This churn problem is probably something you didn't know. Credit card failures are your biggest single bucket of churn. However, you're not recovering any of these customers because you don't recognize the magnitude of the payment failure problem. ProfitWell Retain®, which combines the best of both subscription expertise and algorithms that leverage millions to win-back customers using the industry's highest rate of recovery, combines world-class customer service with world-class data analytics. ProfitWell Retain is the only product that manages for you. We can leverage data and expertise to continually improve recovery rates. ProfitWell is a subscription company that charges only for performance. ProfitWell has analyzed billions of data points to determine why and how to recover them.

The next generation in customer analytics is finally here. AppCard is not just a loyalty program. It's a robust, easy-to-manage customer retention system that delivers targeted marketing campaigns to your customers and company. AppCard is built on an AI called Pinky, which was specifically designed for brick and mortar grocery stores and brick & mortar retailers. It uses artificial intelligence to gain valuable insights into customers every time they shop. Machine learning and smart data capture allow you to send the right message to the right person at the right moment. AppCard consolidates customer IDs with item-level purchase data and sends it to Pinky for a complete picture of your clientele. AppCard's customer loyalty system is built around a proprietary algorithm. It represents the next generation in loyalty and rewards programs.

Customer health scores, and other assessments, are largely subjective. They are based on a small number of trivial data points. To be truly data driven, you must use ALL of your data to identify serious signals that can identify risks/opportunities and improve decision-making. Identify trends, predict customer lifetime value, predict the churn, and even identify the next best actions for driving retention and revenue. You can also get access to our data scientists to help you learn and improve. Keep track of the reasons why your customers cancel. You can see which segments of customers are performing poorly and which are improving. You can't keep all your customers forever. Former customers are 45% likely to reactivate compared to new customers. Data science is difficult, but you want to make data-driven decisions. Customer health scores, and other assessments, are largely subjective.

Retention AI is a low-code/no code solution that allows you collect all information about your customers and enrich it to make it actionable. It does not add complexity to existing systems in your company. Multiple sources of customer data. Marketers tend to focus on the acquisition and forget that retaining customers is a lower cost and offers greater success. Not only are CRM specialists and eCommerce managers important, but so are marketing agencies, e mail marketing specialists and advertising managers. They need to be able to understand their customers' buying habits and how they behave. Retention AI gives them insight into their customer base to help them implement "personalized" and more effective marketing strategies. Easy import integrations make it possible to connect retention AI with your eCommerce platform or CMS in just a few mouse clicks. You can keep track of all metrics using a simple and easy-to-use reporting tool.

ZapScale Customer Success Platform is the easiest platform to use. ZapScale empowers Customer success teams to monitor and manage customers effectively. ZapScale uses 150 data points from six data sources to give you a customer score that is accurate, evidence-based and conjecture-free. Automatic alerts and predictive analysis of churn allow you to identify customer pain points and solve them proactively. We can help you to ensure that your customers continue to benefit from your solution.

Subsets increases the lifetime value of subscription media by enabling teams to run AI retention experiments without engineering assistance. We analyze the factors that influence retention throughout your customer journey. We recommend retention strategies that are unique to each segment using explainable AI. By automating what works, you can eliminate the guesswork from flows. Connect directly to source systems or your data warehouse. Subsets platform allows business teams to take action. Orchestrate campaigns using the tools you love and know. Join successful subscription businesses who are using Subsets to automate customer retention with AI. Designed specifically for commercial teams and provides seamless integration. Understand what keeps subscribers engaged and run proactive retention flows.

Manage payment failures intelligently in order to increase revenue confidence. Stop losing revenue because of failed payments. FlyCode's AI-powered dunning and payment management will automatically recover & reduce churn. Intelligent payment optimization can increase subscription revenue. Smart dunning platforms that are tailored to your business can boost your ARR from 3%-7%. Combine powerful AI models, payment logic, authorization information, and payment retries. Intelligent payment retries can reduce churn while increasing your ARR. Payment optimizations and enterprise-level models are available. FlyCode's AI-powered payment engine helps you recover and reduce churn. Data models and tools for dynamic payment optimization. Intelligent segmentation, statuses and tailored dunning for each customer. FlyCode's powerful engine can help you recover more revenue using the first AI-powered dunning and payment management layer.

Retailers are interested in customer retention. Omneo provides your customers with the tools they need to share or manage the zero-party information you require to serve them today, and to help them continue where they left off the next time. Omneo provides your team with the tools and information needed to serve your customers directly, making their experience today and in the future highly relevant and valuable. Omneo offers retail brand teams the technology, expertise and implementation support needed to improve customer retention and advocacy. Omneo offers customers new ways to interact, discover and earn, while rewarding top-performing staff. Omneo was designed specifically for retailers and their customers to collect, manage and share zero-party information privately. Empower your team with the tools to deliver dynamic, convenient and relevant services and experiences that are private and rewarding, capturing customers and cultivating loyalty.

Find out why your loyal customers are leaving you by identifying which customers are using competitor technology. You can then re-engage them. We display all competitor technology subscriptions for your target accounts, so that you can instantly access all the information without having to manually search. We tell you the exact dates that your competitors' customers will be renewing their subscriptions and if they are considering alternatives. This allows for targeted and timely outreach. Use advanced filters to create an account list of accounts that need to be targeted immediately or within the month. This data provides your sales team the information they need to focus their efforts on the most promising prospects. MarketSizer provides real-time competitive market insights to Sales Teams that want to increase their net new sales and accelerate their expansion efforts.

Blustream is an AI-based product ownership company that helps direct-to-consumer companies deliver exceptional product experiences to consumers. Blustream's intelligent and adaptive messaging platform automates personal interactions by digitizing key moments, from unboxing through to usage and aftercare, sending messages exactly at the right time. This approach has been proven to increase customer retention by 50%, increase revenue 30% and double customer lifetime values. Blustream's platform is compatible with many popular systems and offers features such as smart messaging technology to facilitate interactive conversations, zero party data collection to better understand customer preferences, personalized interactions to foster customer loyalty, etc. The company offers flexible pricing plans that can be tailored to meet the needs of different businesses. This allows brands to build meaningful relationships with their customers.

Renewtrak connects the global tech sector to power the subscription and renewal economy. Our customers can take control of recurring revenue streams, automate quoting via complex distribution channels, and present their customers with personalized renewal options for any type of license, maintenance, support, or annuity contract. Automated notifications for renewals save your team's time and reach every account, increasing renewal rates. Use the renewal event to grow your existing customers. Allow your customers to browse, self-checkout and close the deal quickly for a faster quote-to-cash. We bring the B2C digital customer experience to B2B where customers are encouraged to not only renew but also expand. Renewtrak automates repetitive work so that your team can focus on the important things. Our dashboard provides real-time visibility with AI-enabled scores for likelihood to renew.

Champion is a customer marketing platform powered by AI that helps you engage and retain your most loyal customers, while building lasting relationships that drive ROI. Customer advocacy is not a nice-to have anymore, but rather a must-have in the age of efficient growth. Champion provides you with a platform that is AI-enabled to create unquestionable values that your CFO cannot ignore. Build a unified advocacy strategy that transcends silos and creates momentum throughout the customer journey. Activate hidden advocates to drive growth throughout the entire funnel. Track patterns of top users and measure your impact to drive adoption, renewals, upsells and renewals. Receive proactive alerts if Champions leave their accounts or a risk is detected. Never again scramble to find a reference. Accelerate your deals by seamlessly connecting the perfect reference with the right opportunity at the right time.

AI-Powered Community Platform for Customers, Employees, and Influencers NextBee's core platform makes it easy to create rich communities for every segment of your audience. NextBee's CX360 platform gives you the ultimate marketing toolbox for your teams. CX360 offers a 360-degree approach to customer engagement. It includes features that increase retention, CLV and new customer acquisition, brand advocacy feedback and onboarding, training, personalized communication, and overall brand affinity. We help you build a successful workflow, from initial program participation invitations to reward fulfillment. Our consultative approach allows you to take advantage of our smart controls and extensive list of promotions to increase the adoption rate and long-term growth potential of your engagement programs. We analyze every interaction and incentive we support to ensure that the results are accurate.

Ackee streamlines customer success workflows and helps you beat customer churn. Ackee provides valuable insights for your team to ensure success throughout the customer journey. Ackee's powerful data science platform provides the tools you need to provide outstanding customer value. Ackee integrations allow you to connect your data and access detailed account information, customer churn prediction, and health metrics. You can ditch Excel and no longer have to search for customer information. You will get key metrics and real-time notifications to keep your team up to date on major changes in customer activity. This will allow you to take steps to increase retention and improve adoption. Ackee automatically segments high-risk and active accounts based upon real customer activity. This allows you to create scalable workflows that focus on clients who need your attention most.

Rok Ecommerce uses machine learning to personalize products, services, ads and experiences from the cart to the confirmation page. Machine learning technology can be used to identify the right product for every customer, increasing average order value (AOV), and eliminating distractions. Rokt uses data science to instantly identify each customer during the Transaction Moment. It then recommends the best next action based on the business objectives of the customer and their likelihood to engage. Rokt Ads, an exclusive advertising channel that allows brands to capture the attention of prospects on the confirmation pages of premium online stores, is a powerful tool for brands.