Best Free Customer Journey Mapping Tools of 2024

You will see a grey bar at the bottom of the page. Click on "Forgot Links", enter the Email address and code, and you'll get new links right away. Share your Canvas with the World by clicking "Share Canvas". You can share your Canvas via Twitter, email, or mail to anyone you wish. Or, embed it on your website with optional interaction from your audience. Use the "Brainstorm Mode" if you have an idea, but aren't sure where to place it on the Canvas. After a quick brainstorming session with your team, notes can be organized. Then there's another treat: you can click one button to open a slideshow that allows you to present your Canvas in a business meeting.

Traffic trends and mouse movements are all part of a comprehensive understanding of your online audience that will help you drive business growth. Easy-to-use attribution models can be used to filter out spam and control bot traffic. Extensive user data, including detailed information on ad blocking usage. You can set up to 200 goals per site, integrate your ecommerce data, track custom events, and more. You can view session recordings, heat maps, and form analytics reports right from the box. Your data is always up-to-date and never truncated. User-controlled sampling allows you to control the amount of data that is displayed. You can track any amount of traffic and keep all your data for an unlimited period. You can see how visitors interact with your site. Clicks, scrolling, and keystrokes can all be recorded in a video. You can identify roadblocks that prevent you from purchasing, understand the motivation behind clicks, and gain insights into how to improve your user experience. Find out which pages are most popular and where you have blind spots. Find out where users stop scrolling.

SankeyJourney, a powerful tool for online customer journey analysis, can be used within an app or a website. Users can upload CSV files containing event data and generate a Sankey Diagram or flow chart in seconds. It offers a wide range of customization options. These include adjusting the number steps, filtering and grouping events, focusing on session levels, customizing labels and colors, and highlighting certain paths by clicking nodes and segments. The "event-looping" feature can be used to eliminate redundancies in the user's journey and discover new patterns. By analyzing the customer journey, users can identify bottlenecks and improve engagement and retention.