Best Customer Engagement Software for Topbox

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

Track changes in customer emotions and collect actionable insights throughout your mobile customer experience. Engage with feedback in real-time across various mobile platforms to capture the customer voice and assess emotional shifts. Effectively route this feedback to enhance retention and make informed, customer-focused decisions regarding your products. Our surveys, optimized for mobile use, combined with precise targeting based on in-app behavior, position us as leaders in the mobile feedback space, allowing brands to effectively close the feedback loop on a large scale. While NPS serves as a lagging indicator, providing limited insights into customer perceptions of your brand or products, Apptentive reveals the reasons behind NPS and CSAT scores, pinpointing specific features or customer experiences at given moments. Quickly engage your most active customers with exclusive promotions or solicit their insights to shape your product strategy. By delivering tailored offers or messages that reflect your responsiveness to their feedback, you foster a deeper connection with your customers and enhance their overall experience. This proactive approach not only strengthens loyalty but also encourages ongoing dialogue between your brand and its audience.