Best Customer Engagement Software for Topbox

The speed of productivity increases when advanced AI chatbots are paired with live agents. You can put smarter chatbots to work for your company. It can be difficult to discern the reality from the hype surrounding AI chatbots. Demos of conversational bots are plentiful, but replicating them for your business requires a lot of data scientists and scripted answers. No. Our web chatbots were built for conversation from the beginning. Genesys DX uses patented Natural Language Understanding to allow customers to have real conversations wherever and whenever they want. Our online AI chat gives you full visibility into how technology analyzes input to reach resolutions so you can tweak and optimize. Customers are often disappointed by the inconsistent and poorly managed digital channels. Genesys DX provides consistent AI-powered experiences through automated chat, email and social media.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

You can measure shifts in customer emotion, and get actionable feedback throughout your mobile customer journey. Listen to customer feedback on your mobile channels in real-time to understand the emotions of your customers and to evaluate them. To increase customer retention and make customer-centric product choices, it is important to route feedback correctly. Mobile-optimized surveys, precise targeting based upon in-app interactions, and mobile-optimized surveys are unrivaled in the mobile market. This allows brands to close the customer feedback loop at scale. NPS is a lagging indicator, which can only tell you so many things about your customers' perceptions of your brand and product. Apptentive allows you to see the 'why' behind NPS scores and CSAT scores. It can even show you specific features or how a customer felt at a particular time. You can quickly target your most engaged customers by sending them special offers or asking for their input when you are developing your product roadmap. Send targeted messages or offers to show that you have listened to their feedback.