Best Free Customer Communications Management Software of 2024

We can help you connect with your customers at every stage of their journey, from sales to support and service. Connect with hi.guru on the web and mobile to never miss an opportunity to connect.

Chatting is a great way to increase sales. Your customers will find the best way to contact your company through your website. It takes just 5 minutes to set up. Add your contacts and information about products. The link can be shared anywhere, such as on Instagram, TikTok bios, or Facebook posts. Follow the link to allow your customers to contact you in the most convenient way.

It's easy to ask questions. Easy to Answer. Pubble is a customer service app that makes it easier for teams to communicate with customers. Pubble allows you to add real-time messaging directly to your website. This allows you to "live chat" with customers and reply when you're available. Pubble will notify your customers via push notification, email, or SMS. The Pubblebot provides instant answers to repetitive questions. The Pubblebot mobile app allows you to answer questions anywhere, and assign them to your colleagues.

INFOCU5 can be a complement to your existing team. We adapt to your business so that you only pay for what you actually use. Scalable, omnichannel support team. On-demand service and sales agents, increase AOV and CLV, optimize data, leads, and only pay for the ticket and talk time. Voice, messaging, email and dedicated brand ambassadors are all available. Extension of your internal staff. Monitors campaign performance and maintains brand message and vision. Our enterprise-level contact centre software is combined with our global, on demand customer service and sales marketplace. This allows businesses to interact with customers at a cost-effective level and tap into the overflow contact center marketplace for additional support when needed. Our marketplace is a global team of customer service agents and sales representatives who can be accessed on-demand to support your internal team when you need it.

NestDesk is an omnichannel customer support software designed for Shopify stores. It enables your business to provide excellent customer service and increase sales through every customer conversation. NestDesk makes it easy to manage all your messages across channels, view customer profiles, and see order history in one place. NestDesk allows you to create, edit, and send Shopify orders to customers. You can support more customers in a shorter time and increase customer satisfaction by using useful features such as macro (template reply), tags, auto-assignment, private notes, and auto-assignment.

The AnyChat widget appears on every page of the site and allows you to choose as many contact methods as possible. Let your customers contact via their preferred messenger. WhatsApp, Viber and Telegram are just a few of the communication channels that we cover. Our service offers a fully-featured livechat widget that allows you to communicate instantly with your customers. You can customize your widget's color, style and animation to match your website branding. You can configure it separately for desktops and mobile devices. Chat agents allows you to add agents who will handle all live chat messages. Each chat agent has his own dashboard where he can handle and reply to messages. Incorporate a registration form into a widget to increase your newsletter signups. Using webhooks you can seamlessly connect the data collected with your newsletter service.

High efficiency, detailed reports, advanced features and always the best prices. Desk360 is used by the best to deliver a stellar experience to customers. Desk360's customizable bubbles can be customized to suit your needs. You can also create push messages to reach more customers. WhatsApp, Facebook Messenger, Email, Contact Forms, Live Chat, and more! All messages can be gathered on one page to speed up the process. Manage your workflow with ease using smart ticket assignment, messaging among teammates, and ticket management within teams. Desk360's Support screen is designed to save you valuable time. Desk360 offers a unique experience, with features such as special notes, quick answers and more. Check out the free plan that includes all the essential channels and features. Import your ticket data into Desk360 to activate your 6-month subscription. Our 3-month free offer is for newly established companies.

Unify your omnichannel platform with AI to deliver personalized and tailored experiences. Identify new opportunities and convert visitors to deliver customer satisfaction. Your ticket to hassle free tech support. A lot of customer questions but in an organised way. Chat your way to a successful business! Live chat allows you to connect with your customers 24/7 in real time. Engage your customers better. Let your customers find the information that they need about your product or service by letting them search for it themselves. Upload articles that relate to tips, tricks and how-tos. Also, include relevant video links and other sources of information. Say "Hello" to your best friend. Instantly respond to customer questions, even when the support team is not present. Create your own chatbot by dragging and dropping the conversational interface.

Increase sales and customer satisfaction with personalized SMS shopping experiences powered expertly by experts. Treat every customer as a VIP. Cartloop allows your audience to interact with a human being and have a memorable shopping session. The traditional live chat is no longer enough. Customers can shop on the go on their favorite device. Reduce the friction of buying and provide a next-level experience for customers when and where they want it. Conversational Flows can be used to drive re-engagement, crosssells, upsells and timely reminders. Interact with your customers at key moments like when they abandon carts or receive their order.

All your customer communication can be consolidated in a single app. All your conversations will be automatically saved in our CRM, which includes unlimited voicemails, text messages and call recordings. Call forwarding is easy to set up from your Bling phone number to 8 extensions of your choice, within or outside of Bling. IVR allows you to delegate calls to your team members. It also protects you against robocalls and keeps your personal number confidential. You can add new contacts to your Bling CRM or upload a contact file. Send automated text messages according to your rules, such as a missed phone call, voicemail message or an update of a custom field. Bling's AI assisted sales dialer will help you convert more leads into customers faster. Manage and assign multiple users to your Bling profiles/phonelines. You can add users as agents or supervisors and decide their level of permission.

Improve customer retention and loyalty by improving the experience in real time with visibility into performance. You can escalate and correct situations as they occur using in-moment feedback. Customers also have problems at the moment. To foster a customer-focused culture and encourage continuous service improvement, share live feedback, benchmarks, and reports with the entire team. Compare results from all locations to establish brand standards. Your front-line staff can understand the customer experience and create action plans based upon real data. To improve employee training's impact, use guest feedback. Focus on the things that matter most to customers. You will be able to make informed decisions about how to improve your customers' experience, including cleanliness, staff friendliness, and food quality.

Open-source Airy lets you create your own conversational platform, from Conversational AI assistants to customer services experiences. Airy Core is an open-source, fully-featured conversational platform that is ready for production. Airy can process conversational data coming from many sources. Airy's infrastructure is built on Apache Kafka. It can process large amounts of messages and conversations simultaneously and stream relevant conversational data wherever you need it. Connect anything, from our free open-source chat plugin to Facebook Messenger and Google's Business messages to your Airy Core. Apache Kafka is used to process webhook data coming in from different sources. We analyze the data and transform it into source-independent contacts and conversations, as well as messages.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

Keep in touch on your terms. You can stay connected at home, work, or on the move. It's easy with GG! Chat anywhere, on the computer or on the phone. Chat in the browser (available on the desktop version) without downloading the app. Clients expect quick responses and efficient communication from companies in today's world. GG Chat makes it possible. This service supports sales and facilitates online communication between customers and sellers - securely, quickly, and from any device. Sales today depend on constant contact with customers and quick answers to their questions. Do you want to help her? Add the GG chat service to your website. GG Chat adapts to the site. Give fate a chance to find your soulmate. Or the love of you life. Or just a friend to talk to. There are many surprises in life. Allow yourself to be surprised. Make a contact with GG and have a chat wherever you are: at work, home, or on the move. GG is always there for you.

Webinar Booster allows you to interact with and engage with your webinar attendees through WhatsApp. This is without compromising your privacy and can increase show-up rates, close more deals, and protects your privacy. Webinar Booster works with all major webinar platforms, including Zoom, GoTo Webinars, Webex and Google Meet. Traditional communication channels like email and Zoom are not able to provide real-time feedback. You need a way to engage and collect feedback from your audience, whether you are presenting online or offline. Texuto allows your audience to communicate in real-time directly with you and your staff. Click a link to join the webinar. This will allow attendees to join a WhatsApp group that is similar to a WhatsApp group, but it won't reveal their phone numbers or show how many others have joined. To "warm" your audience and increase attendance, send materials before the event.

Sociocs allows you to communicate with customers. It is a shared inbox that supports Twilio SMS (including bulk message), Google Business Messages and Google Review Management, Telegram and WhatsApp Business, Website Forms, Telegram, WhatsApp Business, Telegram, WhatsApp Business, Website Forms and Click to Chat by text/SMS plugins. It can also integrate with Zapier (and other platforms), to automate workflows with other systems.

Chat2Desk, a chat room for businesses, is an online chat application. It helps businesses to improve their interaction with customers and attract new ones. You can also automate and improve processes with the service. Chat2Desk offers omnichannel communication. You can add all popular messengers, social networks and other platforms in one window. This makes it easy for customers to contact your company. Chatbots, such as those that use AI, automate communication and answer standard questions from customers. Chat2Desk has an online chat widget on the website so that customers can quickly get the help or information they need. Open API allows you to connect to CRM tools and other tools.