Best Customer Advocacy Software of 2024

Online customer service. Automated, but with a human touch. All first-level queries can be resolved with automation and peer-to-peer support. Find out how we can help your achieve great results! Our ROI calculator will give you insight into potential cost savings, conversion revenue, and net returns. Our cloud-based technology is powered by Artificial Intelligence (AI). It analyzes incoming questions and routes them towards the source of knowledge that provides the best answer. This can be the Guuru SmartBot or the Guuru user community for first-level support. Second-tier agents can also be accessed through our cloud-based technology. Push notifications to the best matching source ensure a prompt and competent response. Multichannel communication can make it difficult to manage all the requests. Guurus will handle questions that require product advice. This will allow your agents to concentrate on accounts access cases.

Through customer collaboration, we help the world's most respected organizations stay on top of their game. Bulbshare allows users to choose the content they consume, the causes that they care about, and the brands they love. Bulbshare is a collaborative tech platform that connects brands and organizations to their customers. It creates online communities that allow for collaboration, co-creation, and conversations. We believe that by harnessing the power and experiences of real people, we can create better brands. We also believe that institutions and brands will be more grounded in the interests of their customers. We create customer communities around the globe, providing insight, content, and ideas in real time - directly from your customers. This new breed of instant, cost-effective consumer insight is enabling smarter product, brand, and service decisions.

Online community success is dependent on proactive and informed community managers. Evoq Engage provides these community managers with a comprehensive tool set that allows them to maximize member engagement and increase their online community's value. Instantly visualize the health of your community and measure key metrics such as participation and engagement. Monitor activity in all areas of your community. Gamification is a great way to reward and encourage positive engagement. To encourage the behavior you want, community managers can create badges, points, or privileges. Encourage community members to unite around common interests and causes. Give group visibility to members, make certain or all content areas available to them, and use gamification to facilitate group activities.

Capture your customers' voice easily and incorporate it into all aspects of your company. You can increase the effectiveness of your Customer Marketing efforts without having to hire staff. Customers value the experiences and opinions of colleagues and peers more than your marketing messages and sales messages. B2B marketers have a lot to do to increase growth. They must generate happy customers, and let their stories and voices be heard to gain trust and persuade customers to take action. This is what we call Customer Marketing. SlapFive is the only Customer Marketing Software platform that puts your customers at the heart of your business. SlapFive allows your sales, marketing, and service teams to work together to capture your customers' experiences and insights. These stories can be organized as customer stories and used as proof points to engage, win, and retain customers. Deeper engagement and loyalty can increase customer lifetime value.

Cinefly is a media tech company that specializes in user-generated video content. Our platform allows you to co-create video content anytime and anywhere. Our customer portal allows you to request, select, or create your storyboard, and then send it out to anyone, anywhere in the world, to co-create video. Big-data analytics is the backbone of our video platform. This allows you to create stories that have the greatest potential for engagement and reach. Instantly access user-generated video content to create your own brand content. You can also curate content and allow users only to share videos you approve. Our machine learning algorithms learn, grow, and become smarter with every storyboard you upload to our platform. This gives your creative teams incredible insights that will lead to better stories.

Your customers, followers, and fans already care about your brand. Incentivized marketing tasks can increase social buzz and revenue and allow you to track ROI in real time. Your CSM will guide you through tested activation campaigns to get your followers, customers, and fans to sign up as brand ambassadors. Activate your existing customers & fans, custom branded sign-up page, review & approve ambassador applications, unlimited ambassadors. All your ambassador relationships, results and activities can be managed from one place. Our innovative'mission maker" allows you to assign incentivized marketing tasks for your ambassadors. You can easily create and automate social buzz, engagement, and revenue through your ambassador network using advanced gamification. With advanced segmentation and filtering, send tailored tasks to ambassadors. You can increase engagement by using social trend templates.

Avoid annoying your customers by sending them requests from different teams within the company. Turn the voice and feedback of your customers into marketing content, NPS ratings, and product feedback. Customer data that is credible can help you prove the value of your products. Reinforce your claims with dollars and hours to give your buyers confidence that they are making the right choice. Automate the conversion of customer insights into shareable, visually appealing content. Your design team will be amazed (and delighted) that they didn't have to create it themselves. Deliver short surveys via emails and in-app notifications during key moments of the customer journey. Find the best stories and insights to add to your research library, and the tools that your go-to market team already uses.

Base lets you tap into the most powerful growth engine of your company - your customers. We are pioneers in the Customer-Led Growth evolution. Our designated customer marketing platform helps B2B companies create a personalized and ongoing lifecycle engagement with their customers at scale. By analyzing the individual journey of each customer/user in all touchpoints, and leveraging insights to engage, you are able to engage contextally and increase product adoption, loyalty, and acts advocacy, as well as cross-sell, upsell, retention, feedback, and retention at scale.

AI-Powered Community Platform for Customers, Employees, and Influencers NextBee's core platform makes it easy to create rich communities for every segment of your audience. NextBee's CX360 platform gives you the ultimate marketing toolbox for your teams. CX360 offers a 360-degree approach to customer engagement. It includes features that increase retention, CLV and new customer acquisition, brand advocacy feedback and onboarding, training, personalized communication, and overall brand affinity. We help you build a successful workflow, from initial program participation invitations to reward fulfillment. Our consultative approach allows you to take advantage of our smart controls and extensive list of promotions to increase the adoption rate and long-term growth potential of your engagement programs. We analyze every interaction and incentive we support to ensure that the results are accurate.

Zuberance is a Word of Mouth marketing firm that offers a full range of services. We manage, create, and empower. Brand Ambassador and Brand Advocate programs that increase sales and word of mouth. SEO-friendly reviews can help you improve your rankings on third-party websites. Get valuable Advocate testimonials, case study videos, and other useful information. Get thousands of referral leads that can be converted into sales. Promote Advocates by answering prospects' questions and driving sales leads. Reward your Advocates by creating an online hub. Real-time tracking and optimization of campaign results. We identify Advocates through short online surveys, social listening and direct advocacy. We build your Advocates database. Advocates can easily recommend your brand and products through positive reviews, stories and referrals. We optimize Advocate marketing results. We also provide customized reports and actionable insights for Advocates.