Best Conversational Support Software for Sprinklr

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

AI Chat is a popular solution that many of our clients have used before. They underestimated the amount of work required to keep AI Chat running smoothly and trained. It is not necessary to hire and retain software engineers and data scientists to build it. We do the heavy lifting, so you only need to focus on sharing information and gaining access to your system. Understanding what your customers ask is our specialty. Our AI combined with our Data Scientists are 30-50% more accurate than our clients in understanding their customers' intentions. As customer intents become apparent, you'll want to expand automation use cases, such as feeding the bot with business rules to authenticate users and adjust account settings. You can also have it process returns, exchanges, or refunds.

Automatedly resolve customer service queries at the industry's best rate via messaging, chat, email, and voice. You can effortlessly manage unanticipated spikes and unlimited ticket volumes. Our AI is unrestricted and can simultaneously resolve infinite numbers of tickets. The best AI chatbots can see beyond the phrasing to understand your customers' intentions. We tailor each conversation to the customer and their context, just like a human. This results in meaningful, on-brand interactions that actually solve problems. You can provide exceptional support on any channel. You can provide meaningful and effortless solutions no matter where your customers may be. Relax and watch your customer satisfaction rise.