Best Conversational Commerce Platforms of 2024

Webio are specialists at conversational AI for customer engagement. Webio takes the hassle out of connecting with customers. Our conversational AI acts as the 'central intelligence center' and manages all elements of customer conversations. Customers can connect in their channels at-will and connect with live agents without losing context. It doesn't matter if customers stick to one channel or switch channels during the conversation. Webio can handle everything. Webio is intuitive. Our conversational AI platform uses machine learning, natural language understanding, and AI to identify customer intents and drive successful outcomes. Webio AI chatbots automate low-value interactions, allowing live agents to focus on high-value conversations and increasing productivity. It's loved by customers, agents, and the business.

Yosh.AI has been officially recognized as a global Google Cloud Partner. After many successful international implementations of AI solutions, Yosh.AI was awarded a global partnership by Google. Yosh.AI's mission is to improve the communication between retailers, users and their customers through the use AI-powered Virtual Voice Assistants. This will allow them to provide a more enjoyable and seamless shopping experience. Brands can now seamlessly communicate with their users using innovative AI technology that supports both text and voice conversations. This allows for personalized, meaningful, and user-driven communications. Our mission is to enable e-commerce using AI solutions and drive sales and user engagement through an effortless fashion shopping experience that uses voice.

The Iris Nova platform is used by the world's top CPG brands to allow on-demand ordering via SMS using conversational commerce. Iris Nova powers a fully customizable, hosted shopping cart, SMS payments technology, daily order fulfillment and managed customer service. It also optimizes delivery through a single, easy-to-manage platform. Daily order batching, print ready shipping labels, customizable packing slips and automatic routing to regional fulfillment centres for significantly simplified DTC operations. A custom-branded shopping cart with integrated subscription functionality, unlimited coupon variations and customizable branding to maximize on-site conversions. You can get on-demand CX support via email and text message to meet your customers' immediate needs. Fixed pricing per order, with optional daily DTC fulfillment, is available. There are no hidden fees. Unique SMS ordering number and cCommerce integration

A Whatsapp conversation assistant that efficiently shows your customers, responds to keywords automatically, and takes care of customers. There are not many standard operating tools and the labor cost is high. Users have difficulty understanding the needs of others and the conversion rate is low. Allowing enterprises to optimize operation and transform efficiently. It can be used in the form of text or emoji and link to meet the requirements for personalized welcome messages configuration in multiple situations. Keyword-based auto replies not only make customers feel warm and cared for, but also encourage conversion. One-click reply can be used to solve slow typing and poor communication efficiency. Send mass messages to customers. Keep them coming back with promotions, updates, and more. High open and reply rates.

The role of artificial intelligence is growing in our daily lives as machine learning continues to improve. This is no longer a science fiction dream. Voice assistants are everywhere, from smartphones to cars to hi-fi systems to cars to our cars. It was only a matter time before these assistants could be used by companies for customer service support. Chatbots and voice assistants are revolutionizing customer service in all industries, from healthcare to tourism to financial. Chatbot technology is constantly evolving. While companies across all industries are using it to improve customer satisfaction and relieve staff from repetitive tasks and increase productivity, there are still challenges to overcome. These limitations must be understood by organizations using chatbot technology and voice assistants.

Your customers will be guided through a customized buying experience. Based on their answers, they will find the right product for them in just a few questions. You can access customer data, order history, inventory status, and other information right from your dashboard so you can create or modify orders without leaving the dashboard. You can use your customer data to create data-driven customer profiles, run personalized ads and recommend new products. Get detailed sales conversion data, automatic customer satisfaction reports, as well as real-time insight into your agent performance. Join hundreds of other businesses who have added MyAlice to simplify managing customer conversations across multiple channels.

A lot of touchpoints are required to find the right product. This can be a hassle for consumers, and costly for providers. Inability to provide sufficient search support to consumers can cost companies millions in lost revenue. A consumer can shop online for unlimited product options, but they don't have expert guidance or purchase guidance. Reduce your costs and reduce product returns. Your employees will be able to focus on the most important contacts if you pre-qualify your leads. Your customers will feel satisfied and trust you by helping them find the right product for them.

Meaningful consumer conversations, unique insights and conversions. I am a digital assistant for retail brands and do it all. SID's innovative AI solution stack for retail, which is driven by intelligence in every customer conversation, helps you not only sell more but also sell better and quicker. Unheard of in the industry, a digital shopping assistant that answers complex consumer questions and delivers effective solutions in a very short turnaround time. Our digital shopping assistant uses conversational data to identify consumer needs and generate business ideas. SID's digital shopping assistance, backed by verticalized retailer intelligence, answers all consumer questions in real time, resulting in lower call volumes.

Alcmeon's cloud technology allows you to use Facebook Messenger, Messenger for iOS, or WhatsApp as a powerful customer service, messaging channel, or conversational commerce channel. Alcmeon has access to the most popular social media APIs: Facebook, Instagram and Twitter, Messenger, WhatsApp. WeChat, Google My Business, Apple Business Chat, WeChat and WeChat. We work closely with their technical teams to add new business features as quickly possible. Alcmeon's back-office has been designed to connect to the information systems and CRMs of our clients - Salesforce, Oracle Zendesk, Efficy. A dedicated customer success manager, on and off-line training, office hours and clients-only events.

The A.I. assistant helping insurance providers deliver a more delightful, conversational customer experience. Violet is the helpful A.I. Your customers will need you throughout the insurance customer journey. This includes filing claims, providing quotes, and making policy changes. Our core technology provides the best-in class conversational A.I. technology for insurance providers. Our proprietary technology is combined with design-thinking, insurance expertise, and data to provide the best conversational A.I. We have the right solution for you. We will guide you through the entire process from conception to deployment of Violet. Violet can help you increase online lead generation, automate customer support and provide a better digital experience. Easy setup in minutes You can say goodbye to cumbersome forms. Violet will convert more leads to your website by engaging in a conversational experience. This will allow you to convert more site visitors into warm leads.

Use our chatbot suite to sell on WhatsApp. Engage your customers via their preferred channel! Get conversational commerce to power your business today. Sell on WhatsApp. WhatsApp, the most popular messaging app in the world, is used to help companies establish strong customer relationships. With hello24's cutting edge ecommerce WhatsApp chatbot, you can "Carry-out", your ordering, delivery and checkout processes via WhatsApp. In seconds, you can deploy marketing campaigns. Just a few clicks and you can upload customer data bases. Our conversational AI platform answers your most common questions.

Instantly provide human-level conversations in any language and on any channel, 24/7. Automate sales and customer service without compromising customer satisfaction. Reduce costs and improve efficiency, while providing 24/7 instant human-level assistance. Handle the majority of tickets without human intervention while transferring more complex cases to humans. Conversion rates will increase as customers are able to choose and understand the right products with ease, similar to the personal touch provided by a seasoned salesperson at a brick-and-mortar shop. Engage your customers with personalized messages triggered by specific actions such as adding to cart, visiting product pages, abandoning the cart, or completing an order. Our bots don't have to be limited to a chat interface on the web. They can be deployed in any channel including WhatsApp, Instagram and more.

AI chatbots that are personalized can provide instant responses similar to those of a human. Integrate your website within minutes. Create a chatbot customized to your content in just a few simple clicks. Create chatbots, and customize their look. Chatbots can be trained on your website's content. ShoppingBotAI is a shopping assistant AI for ecommerce merchants. You can easily create a chatbot to guide shoppers and boost sales. Your data is protected with encryption and firewalls. You can sign up and use the free trial until your credits are exhausted. ShoppingBotAI is multilingual and supports many languages. This allows for a seamless experience with shoppers. ShoppingBotAI is your personalized chatbot that can answer visitors' questions at any time. It is trained using your website data. Increase customer satisfaction and turn them into brand ambassadors.

Macha makes sure that your support team doesn't have to "learn" a new tool. Our AI simply hands off the customer to a support agent using your existing support tool. Do not worry, the context of the hand-off is relevant. Our team will assist you with the onboarding process. We'll guide you through the entire process, from adding products and policies to managing integrations with other support apps, to getting the widget on your website. Our team will also monitor the performance of the chatbot and help refine the answers to ensure that your team sees a significant reduction in support tickets. You don't have to change your current ticketing and support software.

CHATTERgo, a conversational AI solution, is designed to enhance the shopping experience in your store. CHATTERgo uses vector-based search and ChatGPT to find the most relevant content and product data. This is unlike traditional ecommerce in-site searches that rely on exact keyword matching. CHATTERgo is able to handle customer service requests, such as the status of an order. CHATTERgo supports Shopify (available in the Shopify App Store) as well as Adobe Commerce (Magento).

Browsebuddy will enhance the shopping experience for your customers. Our AI assistant will help you to empower your store. Smart selling meets instant assistance. It uses your catalog to improve shopping experiences, and offers immediate assistance. Sales and customer satisfaction are boosted instantly. Chat-to-checkout, our AI assistant's feature, simplifies your customer's journey to purchase. It intelligently navigates your product catalog and offers comparisons and insights to guide customers from initial interest through to the final transaction. Our AI-powered assistant will recreate the in-store experience. It acts as a digital assistant, offering personalized guidance and product suggestions, making online shopping interactive and customer-friendly. Our AI shopping assistant uses advanced analytics to analyze customer behavior and preferences in order to recommend the best products.

Use ready-made guides that are based on AI models and advanced research to guide your customers through the product selection process. Predefined questions that mimic a human-like conversation with your customers. This is exactly what they would experience in a brick and mortar store. Better than filters, and more engaging than chatbots. All parameters are standardized and translated. Key features are enhanced with additional information to assist customers. Access clean, integrated data instantly from manufacturers and shift your focus away from data management towards growing your business. Beacon allows you to examine your customers' digital footprints. It digs deep into customer insights to uncover patterns in decision-making across any product category. It then creates a guidance flow which optimizes the customer journey, from inquiry to purchase.

The chatbot uses Artificial Intelligence and Exit Intent Technology to learn how customers search online. The bot will appear when a visitor leaves your site, helping convert more visitors into buyers. 92% of web users leave a site without taking any action. Don't let them go. Your site is visited by a customer. Perhaps they have browsed your products and added items to their shopping cart. They get cold feet. Maybe they feel they need to shop around for a better deal, or they still have questions that you haven't answered. They leave. Exit intent technology is what makes it possible. When a visitor attempts to close a browser tab or navigate away from your website, a window appears and confirms that they are really wishing to do so.

Remember the promise of 1960s science fiction. Imagine if smart concierges could do all our shopping. The future is now. Chatbots can be used to sell your eCommerce site and provide customer support. Ra is the implementation of this new paradigm. You'll be amazed at how much more sales and support you can have if all you do is have a conversation. This product was developed in collaboration with marici technology solutions, our partner company. Personal Assistant to assist customers with their shopping experience in your webshop. Launched digital transformation tools, RaCom (an AI powered Chatbot), Marici Integrations(a powerful system integration platform), Engage366 (“a simple-to-use marketing automation tool”) and Communer366 (“a user-friendly community engagement application”).

Engage, educate and empower customers through the conversion of search queries into meaningful, contextual conversations that provide value. Zoovu, an omnichannel AI-powered digital commerce platform, is built on deep knowledge and nuanced meanings. It helps businesses connect with customers wherever they may be - and turn those conversations into meaningful action. With seamless integration, deliver exceptional customer experiences across all channels. Integrate conversational commerce into your customer journey via webshops, channel partners and chatbots. Ask your customers the right questions based on their context, needs, and preferences. You can easily create and customize dynamic conversations within the platform. Zoovu allows you to automatically transform product properties into customer needs and wants, while highlighting product's value.

All-in-one platform for business messaging automation. Get instant responses 24/7 to triple your sales! We offer a dedicated service to your customer service platform and help your business grow and scale. Chatbiz is a startup that focuses on developing business messaging technology. This technology has been trusted by many companies, both local and national, in a variety of industries, including FMCG, BFSI, retail, transportation, automobiles and others. We are working to empower Indonesian businesses with cultural and social values in mind. We believe that social commerce through conversation is the best way to bring Indonesian businesses to the next level. With social culture in mind, we are working to help millions more businesses through conversational commerce.

Your online store can have the personal touch of in-store shopping. Your online shopping experience will stand out. Give your store staff, experts, or influencers the tools they need to help online shoppers. One in four Hero customers will buy and spend up 70% more. Your customers love video calls, chat, and watching. They can now shop with you in the same way. Add the power of authentic, one to many video shopping to your online shop to bring products to life. Shoppers can get 1-on-1 product advice via chat or video calling. Customers will return to your store long after they have left. Keep in touch via email, text and WhatsApp Get started with easy installation, quick onboarding, and dedicated training. Our customer success team will ensure smooth launch and maximize performance. Hero is used worldwide by brands in over 31 markets and 14 languages.

The next generation of customer engagement. Intelligent conversational interfaces are able to drive commerce and improve customer satisfaction. Businesses can achieve higher revenues and lower customer engagement costs. It is easier to convert prospects and create revenue opportunities by having regular conversations with them. Intelligent dialogs that are based on personal and physical contexts reduce churn and increase customer life-time value. Integrates with POS and booking systems to reduce costs. Increases sales through multiple channels (SMS/Facebook Messenger/ Voice assistants). We create, build, and support chatbots and conversational interfaces for offline businesses around the world. Personalization at scale, simplicity and cost savings allow you to get more customers. By leveraging cutting-edge technologies in artificial intelligence, natural languages understanding, and other advanced technologies, you can power the next generation of customer engagement for offline commerce business.

Voix allows restaurants to take orders via voice interfaces like Google Home, Alexa or the phone. Voix cloud AI platform connects restaurants with customers to place orders and book tables. Voix only needs the link to the restaurant menu. Voix's Foodopedia links this menu with conversational maps, and voix has cloud AI access for restaurants. Voix can connect with your customer via voice interfaces such as Alexa, Google Home or Mobile App, Call, or SMS. Voix accepts orders across multiple channels simultaneously with zero hold time. The customer can get order estimates and confirmation. Machine learning is used to make intelligent suggestions to customers for a 'Special' or a promotion to increase sales. You can customize everything, including the welcome message, activation time, and accents for your assistant. Voix virtual order assistant can help you save up to 50%

Shelf.ai is an innovative shopping platform. Shelf.ai, a new Xarevision investment, is an artificial intelligence-based platform that has been carefully tailored with more than 10 years' experience in retail, AI, and online/mobile business ventures. It can help you reach more customers, place more orders, and build stronger customer relationships. Multimodal, device-agnostic, conversational B2B e-commerce platform for merchants. Amazon Alexa & Google Home allow incumbent retailers to take advantage. The best personalized and adaptive shopping experience. You can shop online from anywhere and anytime by speaking to a virtual assistant or smartphone. Significantly decrease abandonment of shopping carts Loyalty programs can be leveraged. Machine learning and artificial intelligence are two of the most advanced technological tools available. Shelf.AI is the future of retail and will change the paradigm of ecommerce.