Best Web-Based Contact Management Software of 2025

MySQM™, customer service QA software, is designed for agents in call centers to provide real-time feedback and quality assurance. It also provides coaching and recognition to help them deliver great CX. mySQM™, customer service QA software empowers and recognizes agents by providing real-time feedback and quality assurance, coaching and recognition to help them deliver great CX. Agents and managers also get real-time, actionable reporting (e.g. great CX delivery, service recover opportunities). Our software can capture data from multiple sources and store it in one integrated software platform. This software allows you to manage CX data and deliver exceptional customer service. MySQM™, for example, captures both internal data (e.g. ACD, call list and QA) as well as external data (e.g. web, email and IVR) to provide agent dashboard reporting, accountability and coaching.

Your sales and support teams can work from anywhere, serving customers via chat or voice. There is no need to have infrastructures like servers or phones. Our contact center software is available on a monthly basis. We use cloud services from the major cloud providers in Europe and the Middle East and South Africa. We also have local POP numbers and numbers with partners in Morocco and Egypt, Pakistan, India and Kenya. This means that your clients will not experience a round trip delay to servers in the UK and the US, contrary to other cloud providers. If international fibers to Europe or America are affected, the local POP will continue operating without any impact on customer service. The cloud version does not require you to purchase phones sets or install servers. All you need is a web browser.

It is 100% cloud platform that uses the Google Cloud Platform's world-class quality standards. It is based on WebRTC technology and works with any operating system. It does not require VPN, consumes low bandwidth, and can be used for telecommuting. It allows you to communicate outgoing and incoming with customers via various channels, such as phone, mail, chat or SMS, email, chat, WhatsApp, SMS or web forms. You can communicate with your customers using the channels they prefer, as well as the ones that work best for you. We are an Omnichannel Contact Center Platform. This means that we can manage communication with customers via different channels. Customers and agents have a homogeneous experience. Different communications can also be linked in comprehensive business processes.

Agent Accelerator by NovelVox gives agents a 360-degree view to customer information. This allows them to provide personalized customer service and lightning-fast support. This powerful solution dramatically reduces average handling time (AHT) as well as waiting times. It also improves First Call Resolution and customer satisfaction. Agents can use the all-in-one desktop to interact with multiple applications. Customers have a seamless experience thanks to the single interface. Agents can call customers by name using the caller data display, which includes details such as name, address, contact details, past transactions and ticket status. Customers are no longer forced to repeat their requests. Agents can quickly address customer concerns in a personal manner and at a faster pace with all the details. They can also chat with other agents to obtain timely information while helping callers.

Textel's platform for business texting is designed to improve customer experience by combining AI and human-powered conversation. Textel is a seamless and compliant platform that allows you to connect with customers 1:1 or at scale. Textel allows you to deepen your relationships with customers, increase revenue and improve the efficiency of your staff. Use conversational texting and AI-powered messaging to connect with customers using the tools that your team is familiar with. We're integrated into your CCaaS Platform, so the connection is easy. You can use agent-driven SMS or MMS. Texting conversations 1:1 can be personalized. Use MMS and SMS to have a two-way conversation with your customers. Share pictures or links with your customers to help them quickly access the information they require and to build loyalty. Textel can be integrated into your existing customer platform to track conversations and improve the experience.

EliteMarinas is designed exclusively for marina operators and will meet the business management needs of marinas of all sizes. For maximum efficiency, gain a high level control and visibility of the entire operation. Manage all chargeable tasks through direct links to the finance module, ensuring that jobs are completed on schedule and invoiced appropriately. With an advanced activity planner, you can manage batch processing more efficiently. You can manage berths, boats and a marina directly from the interactive map. The enhanced filtering capability makes it easy to identify vacant berths and boats for sale. You can gain full visibility and control of the sales cycle. This will allow your salespeople to manage existing deals effectively and ensure that your customers receive the best care at each stage.

Create and monitor your work tickets & aftersales with full visibility of the process for all customers. Monitor your customer's aftersales tickets and mobilize your team while providing them all the information they need. Reduce the time you spend managing your engineers by empowering them to manage their own jobs on-site, whether online or off. You can track the customer journey, from lead to invoice, and have full control of every step. Reach out to your customers whenever they need you, in real time. All while receiving actionable and reporting data. Reach your customers during critical moments using customizable triggers, while gaining insights on the best times and methods to reach them. With a detailed data breakdown or top-level view, you can make quick and effective business decisions.

Manage your customer service department, from tickets for engineer service to the management of customer portals. Support your sales function, from the initial lead to the appointment and beyond. Transform your customer relationships easily and reduce your administrative time. Access the data and information that you need whenever you need to, in order to achieve your goals and objectives and support business growth. Manage the quote, order and invoice process in your holiday home dealership. You can allocate your engineers' work and have full visibility, while empowering your team to finish jobs, re-allocate, or upload photos when required, even from an offline device.

WA Contact Saver simplifies the process of exporting WhatsApp contact lists to Excel. It allows users to manage their contact lists efficiently and save important information in just a few simple clicks. Key Features - Easy exporting: Users can directly export contacts from WhatsApp chats into a standard Excel format. - Support for group chats: The extension allows exporting of members from the group chats, as well as contact information. - Customizable fields: Users can include different fields in the exported files, such as names, phone numbers, and message details.

Group messaging keeps your organization on the same email, text, and voice message. To learn more, text EASY to 313131 TCPA Compliant. HIPAA Compliant.

To create the shopping profile, combine all information from internal data sources with information from partner services and social sources. So that your customers know you care about them, suggest personalized solutions. Bots can identify a cat in seconds by analysing millions of photos. The bot will fail if the image isn't of a cat. Technology is not perfect, so humans must be able to answer consumers' questions. Colorado knows how to direct the conversation between the bot associate and the human associate, so it will remain flawless. Colabo offers personalized recommendations and suggestions with assisted intelligence to help associates perform tasks faster and better so that each associate shines as an expert.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

You may have heard about failed CRM deployments or the difficulties of implementing CRM. Meta Group and Gartner Group report failure rates of 55-70% in CRM implementations. Many companies wonder if there is a CRM solution that can truly solve their problems. "Does any CRM product deliver on its promises?" Finally, "Does a CRM product actually deliver on its promise?" Companies face the challenge of separating the marketing hype from the truth. CRM vendors almost always describe their products to be intuitive, flexible, and easy-to-use. Why is it that almost 70% of CRM implementations fail when they are so intuitive, easy-to-use and flexible? It is easy to find the answer. Ask the users. HydraNet interviewed hundreds of users during the development of CRM gx. We created a CRM system that salespeople love.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

Manage, build and monetize your customer base. Our automated database makes it easy to organize your contacts, track your most valuable customers, and personalize their experience to stay top-of-mind. Did you know that 20% of your customers are responsible for 80% of your revenue. Manage and monetize your existing customer base to increase your reach and frequency. Personalized messaging and identification of your most valuable customers can lead to lasting relationships. LocalContacts Features. Multi-channel engagement is how we help you reach your clients and build your client base. We are here to help. Our dedicated customer support and customer success teams will ensure that you succeed. Tailored to your needs. Everything is customizable, from branding for your messages to smart personalization. The best features in the industry Our cloud-based dashboard makes collecting customer information easy, and allows you to track and analyze performance. Your most valuable customers should be your first priority.